Current jobs related to Airport Communications Dispatcher - San Francisco - City and County of San Francisco

Airport Communications Dispatcher (9202) - SFONew, full-time, permanent hires are eligible to receive a $1,000 one-time bonus upon completion of training. This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When the Airport has an open position with this job classification they will use this eligible list to hire for that position.San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area's largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines.As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity.SFO is more than an airport we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.Our vision, mission, and core values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first.Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky, and Threads.Job DescriptionUnder general supervision, the Airport Communications Dispatcher, during an assigned shift, receives incoming request calls for service, both emergency and non-emergency at San Francisco International Airport; dispatches crash/fire/rescue, airfield safety, police and other personnel regarding emergencies.The essential functions of this position include:Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.Dispatches multiple emergency services and maintains the status of incidents and record of dispatched emergency service personnel and apparatus.Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins.Operates Closed Circuit Television (CCTV) system for operational/officer-safety-related needs.Monitors alarm systems to ensure that proper action is taken for critical alarms received.Operates data terminal equipment to ascertain if vehicles are stolen and to whom vehicle is registered.May include additional duties as assigned.Dispatchers work under unpredictable periods of stress caused by the volume of calls and/or emergency conditions in the field involving the protection of life and property. Persons employed in this class must work shift assignments, which includes around-the-clock, weekend, and holiday work schedules. Employees are subject to changes in shift assignments. Due to the emergency nature of this work, mandatory overtime is required.Qualifications1. Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination); AND 2. Experience: One (1) year of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center. Experience Substitution: Completion of a 12-month program equivalent to the City and County of San Francisco's Airport Communications Dispatcher Trainee Program may substitute for the one (1) year of required work experience.Note: Candidates who are projected to complete the above Trainee Program within six (6) months of the filing deadline will be invited to take the examination but will not be eligible to be hired until they have successfully met the above Minimum Qualifications.Candidates who successfully pass the examination for this recruitment and are within six (6) months of graduation from the City and County of San Francisco's Airport Communications Dispatcher Trainee Program will be placed on the eligible list under general waiver and will not be eligible to compete for positions until verification of graduation is received, reviewed and approved by the Airport Commission's Human Resources Analyst. Eligibles under general waiver are responsible for providing verification of successful completion of the Trainee Program. Once approved, the analyst will e-mail the candidate that their waiver has been removed and the candidate will be eligible to compete in future certifications for the remaining duration of the eligible list.Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:Performance Examination: (Weight: Pass/Fail) Candidates who meet the minimum qualifications will be invited to participate in a remote computer-based performance examination designed to measure aptitude for performing public safety communications dispatcher work, including, without limitation, the ability to prioritize and multitask effectively in a fast-paced, high-stress environment, recall facts, details and other information and ability to type and operate a computer terminal at a speed of 50 words per minute (net). Please be prepared to take this remote exam during the week of January 5, 2026.Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process will be subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.The duration of the eligible list resulting from this examination process will be of 6 months and may be extended with the approval of the Human Resources Director.Background Investigation: Positions with the San Francisco Airport Commission that require security clearance prior to employment may be required to have a thorough background investigation to determine the candidate's suitability for employment. The investigation includes a search into records held by the criminal justice system, credit reporting agencies, and the Dept. of Motor Vehicles, as well as contact with references, employers, and others who have knowledge of the candidate. Reasons for rejection based on this investigation may include, but not be limited to applicable convictions, repeated or serious violations of the law, use of controlled substances and alcohol, inability to work well with co-workers, inability to accept supervision, inability to follow rules and regulations, falsification of application materials, and/or other relevant factors. Candidates may be required to undergo drug/alcohol screening and must clear Department of Justice and Federal Bureau of Investigation fingerprinting. The background investigation will also meet Transportation Security Administration requirements (TSA Section 1542.209).Psychological Evaluation: A psychological examination is required prior to the appointment. The examination will consist of written tests and a clinical interview to determine the candidate's fitness for emergency communications dispatch work.Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security