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Desktop Support Technician

3 months ago

Renton, United States Apex Systems Full time

Executive Support Technician

Executive Desktop Support Technicians are to provide day-to-day white glove process and technical support for their customers Executives and their Administrative Assistants. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. You must be able to quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software and telecommunication issues.


Roles and Responsibilities:

  • Provide daily tag-ups with executive personnel and perform general IT maintenance tasks, resolve moderate to complex problems immediately. Coordinate more complex IT issues with higher level support staff, while owning and tracking the issues through resolution.
  • Support executive level conferences and events at the headquarters location as well as an eventual offsite event (i.e. board meetings, earnings calls, leadership meetings, etc.).
  • Support the executive personnel working at the headquarters location and remotely when the executives are offsite.
  • You will be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use and supporting the technologies through their lifecycle.


Required Qualifications:

  • Relevant experience with a large global enterprise preferred.
  • At least one relevant industry certification, to include MCSA, A+, Network+, Security+.
  • Prior experience should include 4+ years’ experience supporting internal desktop systems software, application training, and overall incident ownership and management.
  • Experience working in support of desk side services with specific focus on supporting executive and their assistants.
  • Experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
  • Experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting.
  • Advanced knowledge of iOS and Android mobile devices.