Front Desk Agent
4 weeks ago
Front Desk AgentAre you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Shift: 1st/2nd; must be available to work weekends and holidays.
Where great benefits lead to a life fulfilled. Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development OpportunitiesBenefit Eligibility will vary by positionSite Specific PerksFree on-site parking40% discount at all on-site Food & Beverage outlets while on dutyWork shoe credit through Shoes for Crews twice a yearHats, sunscreen, and jackets are provided for those working outdoors, as needed"Way to Go" Incentive - $5 Front of House per name mention and $10 Back of House per name mention deposited onto Wisely cardQuarterly celebrations, Associate Appreciation Week, and Housekeeping Appreciation WeekAs a Front Desk Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly.
Contribute to team goals. Always follow company policies and safety procedures. To Become a Front Desk Agent at MVW:Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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