Information Technology Operations Manager

Fulltime RolePosition: IT Operations ManagerLocation: San Diego, CA or Denver, CO or Omaha, NE or Kansas or Edison, NJ or New YorkRequired:7+ years' experience working in an IT Operations production support role in an enterprise environment2+ years' leadership experienceAbility to support 24x7 operationsDemonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionalsFamiliarity working with enterprise project planning and resourcingInternal and external customer-facing production support experienceFamiliarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStormKnowledgeable with a variety of infrastructure technologies: Windows, VMwareActive DirectoryDetail-oriented, with superior verbal and written communication skillsStrong critical thinker with problem solving aptitudeExcellent organizational skills with the ability to juggle multiple tasks at onceProactive mindset Job Description:Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations.Responsibilities:Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedulesAssist in the management of policy development and technology planningEvaluate user needs and system functionality to confirm that systems meet the needs of individuals and projectsDevelops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions deliveredManages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goalsDevelops effective, efficient, and rigorous processes and methodologies which include monitoring and reportingDevelops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuityEnsure smooth operations of all IT systems and data securityUnderstand and track applicable regulatory and reporting requirementsConduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirementsAssist in preparing the IT organizations disaster recovery and business continuity plans, policies, and proceduresWork with senior management to enhance monitoring of critical applications and develop operational run booksIdentify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunitiesEstablish a stable performance environment by monitoring and analyzing problemsEnsure problems are identified and solved as rapidly and efficiently as possibleProvide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planningProvides estimates, forecasting and work planning assistancePreferred: ITSM or ServiceNow experienceLicenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification