Quality and Customer Excellence Leader

2 weeks ago

Harrisburg, United States Top Quality Recruitment (TQR) Full time

Employment Type: Full-time

Available Positions: 1

Location

Application Deadline: September 12th, 2023

Summary

Quality and Customer Excellence Leader will be responsible for ensuring conformance to quality and customer experience. This empowered and high-influence role calls for an assertive, collaborative, mentoring, and process-driven-solution-oriented mindset driving joint accountability to customer deliverables.

Key Activities

  • Create and maintain quality procedures for animal feed and nutrient channels for receiving, storing, manufacturing, and transporting and be responsible for the implementation of effective controls, Quality Management systems, and other certified processes. Train, support, and assist Feed Mill management in implementing and maintaining the Standard Operating Procedures (SOP) and work instructions necessary to achieve quality and product safety standards.
  • Survey the quality and safety processes of ingredient receipt, storage, grinding, mixing, conditioning, pelleting, cooling, load out, truck loading, sampling, and delivery of feed, and identify and establish critical quality process controls at every stage (for example Feed Formula Review, Batch record review, Medication and Drug reports review, NCs, NC projects, Process checklists, Pellet Tracker, etc).
  • Develop a matrix of metrics and quality process control measures for each stage, monitoring methods, validate, train the mill team members, implement, capture data, analyze, identify trends, monitor compliance, and develop corrective actions as needed. Provide clear visual quality standards for each step of quality management and develop Quality Control Plans for all new programs.
  • Promote reporting Non-Conformance (NC), performing Root Cause Analysis (RCA), developing Corrective Action (CA), Preventive Action (PA); follow up, and timely close out of NCs through active coaching, mentoring, support, and leadership.
  • Coordinate and conduct internal in-process audits of receipt, manufacturing, and transportation across all working shifts of mills to verify process setup and compliance. Conduct on-site audits of suppliers to ensure adherence to product quality and safety standards.
  • Troubleshoot issues through a process of active collaboration, pooling expertise, and working towards a solution.


Preferred Skills

  • Strong coaching, facilitation, and hands-on skills with a strong track record of successful change management who engages team members and provides clarity to help them understand the change and seeks feedback to give them ownership.
  • Demonstrated critical thinking and independent problem-solving skills with the ability to multi-task and meet challenging deadlines.


Educations & Experience


  • High School or GED required; a Bachelor's degree in agricultural-related field preferred, with basic knowledge of agricultural practices and animal husbandry or related experience
  • Minimum of five years' experience in the fields of feed/food manufacturing, quality, or nutrition.
  • PCQI and SQF Certified or commitment to be certified.


Are you looking for your next opportunity? We can help.

Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.

TQR is an equal opportunity employer that encourages diversity. We will consider all applications.

Accommodation for applicants with disabilities is available upon request.

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We thank all applicants for their interest and appreciate the time and effort involved; however, due to the large volume of resumes received only those candidates selected for an interview will be contacted. Please attached your resume to your application.

Job ID: 6718

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