Omni Channel Communication Services Analyst

7 days ago

Owings Mills, United States RadNet Full time

Job Summary:


The Omni Channel Communication Services Analyst is responsible for implementing, supporting, and maintaining RadNet’s Omni channels of communications systems within the organization. The role ensures seamless communication and collaboration across various communication channels, such as voice, video, instant messaging, and conferencing. This role requires high technical expertise, strong communication skills, and collaboration with various departments to ensure smooth operations.

Essential Duties and Responsibilities:


  • Provide technical support for the multiple communication systems, addressing issues and ensuring quick resolution.
  • Collaborate with cross-functional teams to troubleshoot and resolve communication-related problems.
  • Configure and optimize communication infrastructure components, including IP telephony, video conferencing, messaging platforms, collaboration tools, and faxing platforms.
  • Implement and maintain omni channels of communication systems to meet organizational requirements.
  • Implement security measures to safeguard the omni-channel communication systems and data.
  • Collaborate with IT teams to ensure interoperability and seamless integration with other systems.
  • Create and maintain detailed documentation of the omni channels of communication configurations, processes, and procedures.
  • Prepare training material for end-users and support teams on properly using communication tools.
  • Monitor system performance and conduct regular assessments to identify areas for improvement.
  • Manage relationships with vendors, ensuring service level agreements are met.
  • User provisioning for various communication platforms.



PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education, and Experience:

  • An Associate degree in information technology, telecommunications, or a related field is preferred but not required.
  • Ability to troubleshoot and arrive at reasonable solutions to problems.
  • Proficiency in IP telephony, VoIP, video conferencing, messaging platforms, and collaboration tools.
  • Strong attention to detail.
  • Experience with project management methodologies and tools.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong written and verbal skills are a must to interact with a diverse base of individuals, including executives, technical, professional, and office staff members, as well as national resources.
  • Ability to communicate effectively in person and writing with all employees, customers, and vendors.
  • High level of proficiency and demonstrated effectiveness in problem determination and resolution.
  • Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines.
  • Ability/flexibility to travel to/between sites as needed.

Quality Standards:

  • Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
  • Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
  • Attends regular corporate meetings as requested.
  • Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
  • Follows OSHA regulations, RadNet and site protocols, policies and procedures.
  • Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
  • Practices universal precautions.
  • Promotes good public relations on the phone and in person.
  • Adapts and is willing to learn new tasks, methods, and systems.
  • Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
  • Consistently adheres to the time management policies and procedures.
  • Completes job responsibilities in a quality and timely manner.

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