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3 weeks ago
Sales Support SupervisorThe State of New Hampshire, Lottery Commission, in Sales Division has a full-time vacancy for Sales Support Supervisor. Summary: Implements, manages, and administers the activities associated with the sales office, sales support team and key vendors to achieve desired objectives. Ensures coverage in the sales office and provides leadership to sales support team to assist Lottery Sales Representatives, vendors and retailers in a timely fashion.Your Experience Counts: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.Minimum Qualifications: Education/Experience: Equivalent combination of 5.5 years of education and experience after completion of high school. Education and experience must be in sales, marketing, business administration, or a related field. License/Certification: Valid driver's license or access to transportation.Preferred Qualifications: One year of supervisory experience.After-Hire Requirements: None.Career Advancement Opportunities: In-Band Advancement Available: Yes.No Criteria: Broad Group Level Advancement Available: Yes.No Criteria: Disclaimers: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.Responsibilities: Oversees and manages the Lottery Retail Sales Office operations, ensuring that product appearance and placement and sales promotions continuously meet and exceed standards and provide an exceptional customer experience. Provides exceptional customer service while ensuring proper money handling, balancing of inventory, and processing of claims. Supervises Internal Sales staff (Sales Support and Sales Office), to include approving leave, completing performance appraisals, and scheduling of staff to ensure incoming calls and requests for information are covered at all times and workflow is not interrupted. Recommends personnel actions for subordinate employees, including hiring, incremental salary increases, memos of counsel, and disciplinary actions. Hosts weekly meetings with direct reports. Analyzes sales strategies and works with Sales Supervisor to conduct trainings in new sales strategies being introduced to sales staff and retailers. Oversees the development of promotions and trainings for retailers in conjunction with guidance by sales management. Works with vendors on retailer training content changes and reviews all training documents. Fields calls from retailers to address issues with Lottery equipment, instant ticket ordering through TelSell, new locations, and other matters concerning the sales and promotion of lottery products. Addresses customer complaints from players with retailers. Assists in handling ticket issues due to theft, fire.
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