OFFICE SPECIALIST III

Office Specialist IIIThe City of Hemet is an equal opportunity employer. The City of Hemet is currently accepting applications for a Office Specialist III. There is currently one (1) vacancy in the Code Compliance Division of the Community Development Department. The filing deadline for this position is Wednesday, February 11th, 2026 or upon receipt of 150 applications, whichever occurs first.Summary DescriptionUnder general supervision, performs and participates in a variety of difficult and complex duties requiring considerable program knowledge, technical evaluation of information and the use of advanced clerical skills; serves as a contact for the public and, depending upon assignment, may serve as the main dispatcher for a division within the City of Hemet; performs other related duties as required.The Office Specialist III is the lead/advanced journey level classification and is expected to perform the more complex customer service and clerical duties, including answering phones for an assigned division, assisting and directing the public, providing information and assistance to interdepartmental representatives and maintaining employee files. This classification is distinguished from the next lower level of Office Specialist II by requiring the use of advanced clerical and basic technical administrative evaluation/coordination skills.Examples of duties include, but are not limited to, the following:Answers the telephone and provides information within the area of assignment; responds to public inquiries in a courteous manner and provides proper documents and resource references as required.Depending upon assignment, serves as the main dispatcher for assigned division; assists walk-in customers; handles operational customer requests; prepares, distributes and dispatches customer requests; interacts with all employees within a division, the public and other City departments for equipment delivery, service and complaint resolution; may involve working in an emergency response setting.Performs complex clerical duties in support of an assigned function, including typing, copying and scanning a number of documents; assists the public with questions that require judgement and interpretation of technical information, laws, policies and procedures pertinent to the assigned division.Prepares a variety of documents and forms, including general correspondence, reports and orders; may process timecards and prepares payroll.Compiles information to support departmental programs or recommendations for change in departmental procedures, policies and programs; sorts, calculates and summarizes various data; prepares and maintains operating, personnel and other records.Recommends and assists in implementing office programs and clerical systems, procedures and policies.May assist in budgeting, including providing recommendations; may make capital equipment purchase recommendations; assists with inventory control and purchasing review processes for assigned division; works directly with vendors.Serves as a resource to City employees and the assigned Department/Division; trains employees in the circumstance that back-up coverage is needed due to the incumbents absence because of vacation, sick, etc.Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff and the public.Knowledge, Skills and AbilitiesKnowledge of standard office and administrative policies and procedures; dispatch operations; radio protocol and paging systems; specified computer applications involving word processing, data entry, database access and/or standard report generation; depending upon assignment, City of Hemet Resolution and Rate schedule, ABOP (anti-freeze, batteries, oils and paint) facility regulations, Department of Transportation/California Highway Patrol laws, water reporting procedures and USA alerts; business arithmetic; basic principles of mathematics; methods and techniques of scheduling work assignments; methods and techniques for record keeping and report preparation and writing; proper English, spelling and grammar; occupational hazards and standard safety practices.Ability to provide advanced clerical and technical support to assigned division; use applicable office terminology, forms, documents and procedures in the course of the work; provide dispatching service for assigned division; maintain accurate office files; compose correspondence and documents; meet critical deadlines; deal successfully with the public in person and over the telephone; courteously respond to community issues, concerns and needs; interpret, explain, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; analyze a complex issue and develop and implement an appropriate response; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.Skill to operate standard office equipment, including a computer and a variety of software applications.Minimum qualifications include any combination of education and experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance as an Office Specialist III. Example combinations include graduation from high school or equivalent supplemented by college level course work in typing and office practices and three (3) years of progressively responsible clerical experience. Certification/license: Possession of, or ability to obtain, a valid Class C California driver's license and a satisfactory driving record.Supplemental InformationPosition requires prolonged sitting, standing, walking reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and document weighing up to 25 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.Selection process: All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. The process may include any combination of a written exam, oral board interview, and/or skills assessment to further evaluate job-related qualifications. Candidates who successfully complete the selection process will be placed on an eligibility list which will remain valid for a minimum of twelve months. Note: Prospective employees will undergo, and must successfully pass, a background reference check (including fingerprinting) and a medical examination. Drug screening may be required. Resumes will not be accepted in lieu of completed application forms but may be attached. Candidates who require reasonable accommodation in the selection process should state their needs in writing when submitting an application package. The provisions in this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.