Service Advisor

Service AdvisorIt's a great time to join AAA The Auto Club GroupJOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type: Full timeExempt/Non Exempt: Non ExemptSalaryJob Description:Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.Now you know about us, but who are you? You are likely someone who is organized, a skilled communicator and enjoys interacting with customers. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our teamA day-in-the-life of a Service Advisor:Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.In this role, Service Advisors will also have the opportunity to:Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrixUtilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and historyCommunicate frequently with technicians to ensure timely completion of workGain superior product knowledge to effectively assist customers with service maintenance requirements and warranty informationProcess customer payments for servicesCollect deposit (minimum 50%) from customer on repairs that exceed $1,000Be an integral part of maintaining customer satisfaction scoresActively identify member/customer needs across all business lines; introducing members to other departmentsAdvocate for membership, insurance and travel departmentsAssist management with inventory count and maintain of efficient stock level, as neededHow we reward our employees:You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:This role is a salaried, non-exempt position (eligible for overtime pay)Competitive pay range starting at $45,000 annually (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility)In addition to an annual base salary, Service Advisors are also eligible for:Monthly incentive opportunity: gross-profit basedAnnual incentive opportunityCertification bonus opportunityExcellent medical, dental, vision and prescriptionFree AAA membershipFree uniforms and shoesUp to 3 weeks of vacation in your first year11 paid holidaysWe offer profit sharing, and 401k with matching contributionsAutomatic 4% 401K employer contributionAdditional 401K match of 50% up to 6% contribution(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)We are committed to work-life balanceClosed SundaysShorter workdays than competitors (we close at 6pm)Weekdays, hours are 7:30am-6pmSaturday, hours are 8am to 4pmClosed major holidaysWe are looking for candidates who:Required Qualifications:Have a High School diploma, GED or Technical school certificationPossess a valid driver's license6 months or more of relevant customer service or sales experienceKnowledge & Skills:Sales Acumen uses knowledge to promote product/service valueCommunication effectively conveys information; demonstrates use of listening skillsTaking Initiative proactively seeks out ways to improveCollaborative Partner works well with individuals and groups to achieve common goalsDeliver Results achieves excellence in all tasks and goalsCustomer Focus anticipates and meets needs of customerAbility to work effectively in a busy environment, interacting with people and dealing with difficult situationsPreferred Qualifications:Bachelor's degreeWork Environment:May experience loud noises and odors intermittently in the shop environment.This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)Must have own tools appropriate for their skill level for use in the center.Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.Must be able to maintain working on your feet in a concrete facility for the entire work shift.Interested in learning more? Apply Today