Retail Merchandising Support Associate, Pleasanton Furniture

Merchandising ColleagueMacy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.As a Merchandising Colleague, also known as a Front of House Colleague, the expertise you develop in Macy's merchandise and services will let you create exceptional experiences for every customer you encounter. You will also be responsible for aiding in floor relocations, enhancing the visual presentation of merchandise, arranging and maintaining product displays, and ensuring up-to-date pricing and signage.We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.Join a team where work is as rewarding as it is fun We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceGreet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experienceRecommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.Offer options and solutions to customers to complete the saleWrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitementMaster store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items.Maintain department recovery standards, including selling floor and fitting rooms.Ensure accurate pricing and signage throughout the store is by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policiesWork with other team members to achieve department goals and maintain a positive work environmentFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesProduct Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choicesSales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departmentsCollaboration: Partnership with the total team to drive sales and deliver the customer experienceFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityEnjoy meeting people, learning about them, and sharing informationResourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamicsYou can handle electronic devices with no problemMust be able to:Understand and communicate effectively with customers, co-workers, and supervisorsRead and understand employment policies and safety rules/procedures in EnglishNo Education or Experience RequiredProlonged periods (at least two consecutive hours) of standing/walking around the store or department.Frequent use of computers and handheld electronic equipment.Reaching, including above eye level, crouching, kneeling, stooping and color vision.This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.Lifting and moving items weighing up to 50 lbs.This is a great time to join Macy's Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - Apply TodayThis job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.