Information Technology Support Specialist

AVASO is an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.

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Position: IT Support Specialist

Location: Huntingtown, MD, USA

Position type: Full-time Contract

Roles & Responsibilities:

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

• Install and configure appropriate software and functions according to specifications

• Develop and maintain local networks in ways that optimize performance

• Ensure security and privacy of networks and computer systems

• Provide orientation and guidance to users on how to operate new software and computer equipment

• Organize and schedule upgrades and maintenance without deterring others from completing them work

• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

• Maintain records/logs of repairs and fixes and maintenance schedule

• Respond, troubleshoot, and resolve L1, L2 issues

• Manage and maintain network operations of multiple vendors through effective installation and configuration

Qualifications & Requirements

• Exceptional technical and troubleshooting skills

• Excellent written and verbal communications skills.

• Comfortable operating in a fast-paced environment with minimal supervision.

• Work permit