Quality Assurance Manager

Quality Assurance ManagerThe Quality Assurance Manager is a technical/administrative position responsible for the administration and management of the quality assurance program in an ANSI National Accreditation Board (ANAB) accredited forensic laboratory. This position is responsible for overseeing the quality assurance program and ensuring compliance with laboratory procedures, state and federal regulations, the standards of the ANAB accreditation program and the FBI's Quality Assurance Standards for Forensic DNA Testing Laboratories (QAS). The functions of this position are performed independently under the direction of the Lab Director.Major Duties and Responsibilities:Maintain and update the laboratory's quality manual, standard operating procedures and training manuals according to ANAB standardsMonitor laboratory practices to verify continuing compliance with laboratory procedures, the Quality Assurance Program, ANAB accreditation standards and the FBI's Quality Assurance Standards for Forensic DNA Testing Laboratories (QAS)Administer and evaluate the laboratory's proficiency testing programSchedule, coordinate and evaluate the results of management system audits; oversee annual internal laboratory audit; prepare ANAB required accreditation reports, applications and documentsServe as primary contact to the laboratory's accrediting bodyMaintain documentation of laboratory staff qualifications and training recordsRespond to discovery requests by providing laboratory documents, reports, case files, training records, and quality recordsInvestigate technical problems and issues involving quality of work, propose corrective actions, and verify implementationOversee special projects and ensure the validation of new technical proceduresSelect, train and evaluate internal auditorsRecommend training to improve the quality of laboratory personnelPropose updates, corrections and improvements in the management systemEvaluate instrument calibration and maintenance records as neededServe as a resource for laboratory staff concerning quality related policies and practicesConduct regular Quality Assurance Committee meetings; address quality issues and follow through with quality related projectsMinimum Qualifications:Bachelor's Degree or an advanced degree from an accredited college or university in a natural science, forensic science, criminalistics or closely related field.Five (5) years of forensic science experience in an accredited crime laboratory performing casework in one or more forensic disciplinesPreferred Qualifications:Three (3) years of full-time experience as a Quality Manager, Assistant Quality Manager or quality team member in an ANSI National Accreditation Board (ANAB) or ISO/IEC 17025 accredited crime laboratory.Documented completion of specialized training in Quality Management, ANAB, QAS and/or ISO/IEC 17025 accreditation standardsKnowledge, Skills, and Abilities:Considerable knowledge of the ANAB accreditation program including the objectives, processes, standards, criteria and compliance polices of the programAbility to understand the analytical techniques of disciplines other than the area of prior specialization and the ability to understand the documentation produced in those analytical disciplinesConsiderable knowledge of the advanced laboratory techniques used in evidence analysesConsiderable knowledge of the methods used in collecting and preserving physical evidence and presentation of such evidence in courtAbility to conduct an annual laboratory audit to laboratory and ANAB standards and prepare a report of findings for the Lab DirectorAbility to write and edit laboratory policies, to publish those policies to laboratory staff and maintain those policies on the departmental local area networkAbility to effectively communicate with laboratory staff regarding proper policies and proceduresAbility to conduct meetings of the Quality Assurance Committee (QAC) and to conduct votes of that committee either during meetings, via interoffice mail or via email votingAbility to transition between analytical and QA tasks without sacrificing quality of work in either aspect of the jobStrong written and verbal communication skills, analytical and problem-solving skills, and organizational skillsADA and Other Requirements:Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.Physical Requirements:Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of timeLight to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasksAbility to see, hear, and communicate information effectivelySensory Requirements:Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.Comprehend written information in work-related documents.Ability to hear, understand, and distinguish speech.Working Conditions:Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone. Diligent use of PPEs (personal protective equipment) is required.Conditions of EmploymentThe City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.Our culture is to serve the community honorably.How to ApplyApply online.Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.BenefitsThe City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte's benefits.The City of Charlotte is a drug and alcohol-free workplace.