Program Manager, Deal Management Process Office, Google Cloud

Program Manager, Deal Management Process Office, Google CloudThe Google Cloud, Deal Strategy and Operation (DSO) organization enables smart, efficient, customer-focused agreements and sets forth the Operating Models and Roles and Responsibilities applicable in the Lead to Cash process. DSO is engaged in Go-to-Market (GTM) launches, Automation efforts, and Lead to Cash processes in order to support Cloud sellers in structuring, negotiating, executing and booking Google Cloud customer transactions.In this role, you will create, implement, manage, and optimize agreement execution policies and processes. You will play a key role in identifying improvement opportunities and implementing best practices across existing workflows. You will quickly comprehend, assess, and take ownership of the global process (e.g., quote-to-cash, NPI, and lead-to-opportunity) for the Google Cloud Deal Execution and Governance organization, working with stakeholders across the Deal Strategy and Operations organization and other Google entities.You will serve as a primary lead in optimizing Google Cloud's operational framework, with a specialized focus on the Quote-to-Cash (Q2C) cycle and new product/offer introductions (NPI). This role is vital for building efficient, scalable, and customer-centric processes that facilitate global business growth. You will be responsible for defining, implementing, and continuously refining Q2C and NPI workflows through cross-functional collaboration, driving process standardization and the integration of automated solutions to achieve operational excellence.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Minimum Qualifications:Bachelor's degree or equivalent practical experience.8 years of experience in go-to-market strategy, sales operations, strategy and operations, management consulting, finance, or program management.Experience in process improvement methodologies (e.g., Lean or Six Sigma).Preferred Qualifications:MBA or other relevant advanced degree.Experience in collaborating with cross-functional teams and influencing without authority to drive operational excellence, successful delivery of priority initiatives, process improvements, and change management.Experience in tailoring and delivering compelling reporting and presentations by the audience, asking questions, and leading conversations that drive results and efficiencies.Experience in data analysis and decision-making.Knowledge of enterprise customers and cloud technologies, products and market landscape.Ability to track record of transforming and optimizing global processes.Responsibilities:Lead the global processes for the Deal Strategy and Operations organization (e.g., Q2C, NPI), by driving process standardization, simplification and optimization.Work closely with stakeholders across Cloud teams to identify areas of friction, provide viable recommendations and to implement standards and automation which ultimately improve user experience and accelerate agreement making process.Drive process simplification and ensure streamlined workflows.Advocate for customer-centricity by ensuring that processes enable a seamless and positive customer experience throughout the agreement lifecycle.Partner with the policy office to ensure policies are accurately reflected in processes.