Client Success Manager

14 hours ago

Washington, United States Forwood Safety Full time

Client Success ManagerBuild relationships. Drive impact. Save lives.Are you a people-first Client Success Manager who thrives on building trusted relationships and helping customers win?At Forwood, we don't just sell software we help some of the world's largest organisations prevent fatalities and serious incidents. We're looking for an energetic, proactive Client Success Manager who loves working closely with customers, driving adoption, and turning partnerships into long-term success stories.If you're motivated by purpose, ownership, and real-world impact, this role is for you.What you'll be doingOwn the customer relationship from onboarding through to long-term success you're their trusted advisor and go-to partnerLead engaging onboarding, workshops, and training sessions that set customers up for successRun regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate valueProactively monitor customer health, usage, and engagement and act early to keep clients thrivingTranslate customer goals into clear success roadmaps and outcomesSpot opportunities to expand value through deeper adoption or additional Forwood solutionsWork closely with Product, Sales, Support, and Marketing to deliver a seamless customer experienceFeed customer insights back into the business to continuously improve what we doWhat we're looking for3+ years' experience in Client Success, Account Management, or a similar customer-facing SaaS roleA natural relationship builder confident, warm, and credible with stakeholders at all levelsStrong project management skills and the ability to juggle multiple clients with easeA proactive mindset you don't wait for problems, you prevent themComfortable working cross-functionally in a fast-moving SaaS environmentBonus points if you have:Experience onboarding or implementing SaaS platformsExposure to safety, risk, compliance, or heavy industriesExperience using CRMs and customer success toolsA data-driven mindset when it comes to customer health and retentionWhy join Forwood?Make a real difference our work helps eradicate workplace fatalitiesPartner with some of the largest organisations in the worldBe part of a purpose-driven, growing global SaaS companyHave genuine ownership, influence, and career growth opportunitiesWork with passionate people who care deeply about customers and outcomesIf you're excited by meaningful work, love building strong customer relationships, and want to be part of something that truly matters we'd love to hear from you.Apply now and help us make work safer for everyone.

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