BCG Platinion | Lead/Principal ServiceNow Architect

Locations: Atlanta | Austin | Boston | Chicago | Dallas | Denver | Houston | Miami | Nashville | New York | Philadelphia | Pittsburgh | Durham | Washington | Summit

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

For organizations, the digital imperative is a moving target. It’s not enough to simply keep up with today’s challenges. Organizations need to anticipate tomorrow’s digital landscape to maintain competitive advantage. BCG Platinion brings the tech capabilities our clients need to achieve digital excellence. At our core, we are a team of driven problem-solvers fueled by a passionate dedication to set the pace of what’s next.

What You'll Do

At BCG Platinion, we’re bringing design to the front line of business challenges, creating work that solves problems in novel, feasible, and desirable ways. Our team applies a discovery-driven approach to create innovative and exciting end-to-end experiences at the intersection of people and technology. As an architect, you will collaborate with interdisciplinary teams to develop leading IT concepts and architectural solutions. In this role, you will apply your sound technical know-how, understanding of business contexts, and analytical skills to enable organizations to transform technically.

ServiceNow Architects bring expertise in high-level technical solution design and program framing (including implementation strategy and program governance). Our ideal candidate will have a combination of ServiceNow Architecture experience, core engineering experience complemented with integration, and data management experience in complex and sizeable ServiceNow implementation programs.

Lead IT and Principal Architects at BCG Platinion are:

• Technical experts. They are critical thinkers and have extensive IT expertise that drives novel solutions routed in complexity.
• Comfortable with ambiguity. They know the path forward isn’t always well-defined. They are comfortable and confident working through the unknown.
• Change agents. They know how to make change happen across an organization. They can align and onboard teams to implement new processes and toolsets. They embrace complex challenges and guide an organization to optimize IT best practices.
• Agile advocates. They are well-versed in agile methodologies and use their expertise to strategically tackle difficult challenges and implement change.
• Collaborative. They are interdisciplinary team players who seek alignment and establish relationships ranging from cross-functional stakeholder groups to existing teams.
• Innovative. They are creative thinkers who apply their deep IT architecture expertise to envision novel design patterns for the next generation of technology solutions.
• Knowledgeable. They have a sophisticated understanding of IT Architecture, acting as a viable resource on teams as both a hands-on practitioner and subject matter expert.

What You'll Bring

• Bachelor’s Degree in information technology, business administration, computer science, business management, or system controls & engineering or a related field (Masters is a plus).
• 5+ years of ServiceNow implementation experience that includes implementation experience, including development and configuration.
• 3+ years of experience as an Architect.
• Superior technical knowledge, engineering rigor, and creative problem-solving.
• Ability to explain complex technology topics to executives.
• Extensive technical expertise and knowledge of: 

• • Familiar with tooling for modern ServiceNow Application Lifecycle Management (e.g., ServiceNow Studio, ServiceNow CLI, ServiceNow APIs, and IntegrationHub)
  • Various technology stacks and integration methodologies and tools
  • Structured and unstructured databases and usage patterns
  • Cloud native applications and cloud services architecture
  • API and Microservices architecture
  • Data analytics architecture (e.g. Data Lake)
  • Programming paradigms and approaches (e.g. object-oriented)
  • Process automation approaches and tooling (e.g. DevOps, AIOps)

• Experience in agile engineering and tooling support.
• An agile mindset that moves past blockers and a vision to iteratively migrate to the next/modern set of architecture capabilities with a lens of business benefits/value.
• Willingness to travel to work with clients and BCG teams. At times, this role involves significant travel to client sites. The amount of travel will depend on client needs and nature of projects.

Who You'll Work With

• Understanding business processes and translating them into ServiceNow workflow design among main ServiceNow products (including ITSM, ITOM, ITAM, HRSD, CSM).
• ServiceNow (including the Now platform) high-level solution design and integration architecture.
• Implementation of Case management, Enterprise service management, Operations management modules and workflows using ServiceNow platform.
• Experience with PaaS (Now) for digital transformation.
• Supporting technical analysis, development (including Low-Code/No-Code, GenAI-assisted workflows development), and implementation of ServiceNow use cases at varying levels of fidelity and scale, from lightweight mockups to MVPs and full go-live.
• Designing work packages/modules in ServiceNow Implementation projects.
• Reviewing technical architecture and code.
• Analyzing complex ServiceNow landscapes.
• Optimizing digital product development processes.
• Contribute to BCG Platinion’s consulting business by: 

• • Assisting with business development through writing proposals, scoping projects.
  • Contributing to our thought leadership through written publications and speaking at events and conferences.

Additional info

At BCG, we care about our people, and offer best in class benefits to support you personally and professionally throughout your different life experiences including:

• An opportunity to work organically across disciplines and across BCG, we offer a unified and unrivaled opportunity that combines strategic thinking with hands-on applications.
• A unique experience to work alongside a team of passionate and driven problem-solvers with a mission to deliver innovative and valuable digital solutions in a supportive environment. BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.

FOR U.S. APPLICANTS:

The first-year base compensation for this role is $190,000 in USD. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks.

All our plans provide best in class coverage:

• Zero-dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 (USD) in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested retirement contributions made annually, whether you contribute or not
• Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

To learn more about our employee benefit please check our BCG Benefits page.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.