Audio Visual Technician
3 weeks ago
Role: AV Technician
Location: San Jose, CA
We're looking for a skilled technician to join our Video Conferencing & Event Services team You'll be responsible for operating, maintaining, and upgrading our video conferencing equipment, ensuring seamless communication for internal and external meetings.
Key Responsibilities:
- Manage video conferencing equipment, testing environments, and infrastructure.
- Troubleshoot and resolve video conferencing and event service issues.
- Utilize ServiceNow for incident tracking, ticketing, and change requests.
- Schedule, set up, and disconnect video conferences.
- Collaborate with internal teams and vendors to resolve issues.
- Conduct equipment audits, including C-Suite spaces.
- Maintain maximum uptime for video conferencing and event services.
- Possess strong knowledge of AV equipment (cameras, microphones, projectors, etc.)
- Produce documents (run-of-show, attendance reports, etc.) for AV production teams.
- Communicate effectively with end-users, executives, and IT teams.
Qualifications:
- Experience with video conferencing systems (Cisco, Polycom, Zoom, Teams, etc.) a plus.
- Familiarity with network protocols and basic networking concepts.
- Experience with ServiceNow a plus.
- Calm and collected demeanor suitable for a fast-paced environment.
- Excellent time management, prioritization, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience interacting with C-Suite executives a plus.
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