Audio Visual Technician

3 weeks ago


San Jose, United States Talent Groups Full time

Role: AV Technician

Location: San Jose, CA


We're looking for a skilled technician to join our Video Conferencing & Event Services team You'll be responsible for operating, maintaining, and upgrading our video conferencing equipment, ensuring seamless communication for internal and external meetings.

Key Responsibilities:

  • Manage video conferencing equipment, testing environments, and infrastructure.
  • Troubleshoot and resolve video conferencing and event service issues.
  • Utilize ServiceNow for incident tracking, ticketing, and change requests.
  • Schedule, set up, and disconnect video conferences.
  • Collaborate with internal teams and vendors to resolve issues.
  • Conduct equipment audits, including C-Suite spaces.
  • Maintain maximum uptime for video conferencing and event services.
  • Possess strong knowledge of AV equipment (cameras, microphones, projectors, etc.)
  • Produce documents (run-of-show, attendance reports, etc.) for AV production teams.
  • Communicate effectively with end-users, executives, and IT teams.

Qualifications:

  • Experience with video conferencing systems (Cisco, Polycom, Zoom, Teams, etc.) a plus.
  • Familiarity with network protocols and basic networking concepts.
  • Experience with ServiceNow a plus.
  • Calm and collected demeanor suitable for a fast-paced environment.
  • Excellent time management, prioritization, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Experience interacting with C-Suite executives a plus.



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