Service Team Coordinator- Remote- Call Center
4 days ago
Service Team CoordinatorWe're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. The Service Team Coordinator is a hybrid role which may, when needed, require in-office presence.Essential Job Duties/Responsibilities:Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, sales calls and other general inquires.Responds to patient inquiries based on the ChenMed core model for care.Follows up with patients to ensure service satisfaction. Escalates issues/concerns as appropriate.Makes appropriate and timely decisions according to department standards, procedures and policies.Documents interactions using web-based technology.Maintains business relationship by providing prompt and accurate service to promote loyalty.Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.Performs other duties as assigned and modified at manager's discretion.Knowledge, Skills and Abilities:Competent-level business acuityComprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methodsExceptional verbal communication skills including active listeningExcellent organizational and multi-tasking skillsPassion for serving others, particularly seniors, with initiative-taking solutionsAbility to successfully operate in a demanding environmentProficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the positionAvailability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the businessAbility and willingness to travel locally, regionally, and nationwide up to 10% of the timeSpoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)Education and Experience Criteria:High school diploma or GED equivalent requiredA minimum of 2 years of customer service experience required; in a call center or similar environment.A minimum of 2 years experience working in a fast-paced medical setting highly preferred.Experience with web-based customer relationship management systemsMust reside in the Continental United StatesPay Range: $16.5 - $23.56 HourlyEmployee Benefits: Comprehensive benefits, career development and advancement opportunities, great work-life balance and opportunities to grow.
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St Louis, MO, United States ChenMed Full timeWe're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to...
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St Louis, MO, United States ChenMed Full timeWe're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to...
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Remote Call Center Specialist
2 weeks ago
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PRN Remote Call Center Specialist
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Remote Call Center Specialist
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PRN Remote Call Center Specialist
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Remote Call Center
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St Cloud, FL, United States Global Channel Management Full timeAbout the job Remote Call Center Remote Call Center needs 2+ years experience Remote Call Center requires: Salesforce Optifacts Lab systems Remote Call Center duties: Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or...
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