Strategic Caller Representative

2 weeks ago

Brentwood, United States LaSalle Network Full time

LaSalle Network is working with a fin-tech company in the Brentwood, TN area who is looking to add a Strategic Caller Representative to their team This is a full time, temp to permanent role offering commission after conversion. Enjoy a hybrid work schedule with Wednesdays onsite. If you are a professional with customer service/call center skills, that is collaborative, organized and that has multi-tasking skills, we want to hear from you Join our client's fun culture with company-wide contests and prizes. Once permanent, Medical, Dental & Vision benefits are available the 1st month after hire, as well as automatic enrollment into our client's 401k plan. Enjoy virtual fitness classes offered company-wide, robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time, employee discounts with major providers (i.e. wireless, gym, car rental, etc.) and philanthropic support with both local and national organizations.

Strategic Caller Representative Responsibilities:

  • Initiating contact with strategic vendors not yet engaged in the program, managing vendor queue, prioritizing calls, retiring non-participating vendors and ensuring timely campaign completion
  • Inputting vendor and client data into specified databases, accurately documenting vendor contacts and acceptance status
  • Analyzing enrollment metrics with clients, sales and project management teams
  • Serving as an intermediary between vendors and clients, addressing payment concerns and negotiating terms
  • Overcoming vendor objections by presenting alternative payment options
  • Handling both inbound and outbound calls professionally
  • Utilizing various applications to efficiently assist customers
  • Demonstrating effective verbal and written communication with customers, colleagues and management
  • Proficiently cross-selling additional products and services
  • Directing calls to appropriate departments or personnel
  • Providing customers with precise account information in a fast-paced environment
  • Exhibiting strong interpersonal skills and teamwork awareness
  • Managing multiple tasks including data input, probing, solution provision and navigating through different interfaces while employing basic customer satisfaction techniques
  • Performing additional duties as required by business demands


Strategic Caller Representative Requirements:

  • High School Diploma or GED required; Bachelor's Degree is preferred
  • 1.5+ years of high call volume experience
  • 1+ years previous experience in inside sales/telesales or sales support preferred
  • Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively
  • Must be able to manage time effectively and work independently without direct supervision
  • Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills are required
  • Analytical and general math skills are required
  • Ability to react quickly and decisively to resolve customer issues
  • Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential


If you are interested in this role and meet the qualifications, apply now We are excited to connect with you

Thank you,

Karlee Boedeker
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

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