Lead Case Manager

1 week ago


Butte, United States Diversity Talent Scouts- Executive Search Firm Full time

Join our team in Butte, MT, as a Program Services Coordinator, where you'll play a crucial role in assisting customers with accessing and maintaining government-sponsored programs.

Responsibilities:


  • Customer Interaction: Engage daily with program participants either in person or through correspondence.
  • Educational Support: Educate customers on program services and eligibility criteria.
  • Case Management: Guide customers through enrollment, benefits awarding, and ongoing eligibility processes.
  • Goal Achievement: Collaborate with customers to achieve program objectives and maintain eligibility.
  • Service Facilitation: Assist customers in accessing necessary services to support program goals.
  • Customer Follow-Up: Ensure customer needs are met by addressing inquiries and resolving concerns promptly.
  • Leadership: Provide leadership when needed, overseeing lower-level staff and managing complex issues


Requirements:

  • Education: High school diploma or GED required.
  • Experience: 6+ years of relevant professional experience preferred, or equivalent education/experience combination.
  • Location: Must work onsite in Butte, MT.


Ready to make a difference? Apply today and be part of our dedicated team serving our community


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