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Business Operations Coordinator
4 weeks ago
Business Operations CoordinatorTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.As a Business Operations Coordinator for Travel + Leisure at Club Wyndham Daytona Beach - Ocean Walk Resort, this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetimeYou will be responsible to:Provide exceptional customer service to our guests, business partners, and teamWork with leadership to implement ways in which to improve our customer service or processesProtect data when interacting with our guests to ensure they receive the best experience with usEnsure company assets are always protected and supporting policies and procedures are executedUnderstand and implement operational procedures that govern our businessSupport new initiatives and help impacted teams understand what the changes means to themMaintain and validate daily, weekly, monthly, or quarterly reporting needsConsistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalates appropriately to leadershipYou will partner with:Sales and Marketing teamsHuman ResourcesResort Operations leadershipExamples of projects you will work on:Helps to provide the onboarding/training of new team membersImplement changes across any area/function that Business Operations supportsRequirements:Proficient in Microsoft SuiteHave availability to support the business throughout weekends and holidaysExperience delivering outstanding customer service, with excitementIn Summary:You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identity theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with You:Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
