MAC Support

2 weeks ago

Santa Clara, United States KTek Resourcing Full time

Title : L2 MAC Support

Location : Santa Clara ,CA


What You will be doing:

  • Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.
  • IT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.
  • Compliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.
  • Continuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.
  • User-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.
  • Proven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.
  • Strong judgment, problem-solving, and decision-making abilities
  • Exceptional communication skills and the ability to grow relationships and rapport.
  • The ability to translate between technical details and the real-world impact they have.


Nice to have :

  • Phenomenal personal and interpersonal skills
  • Highly motivated, organized, self-starter with experience in a large enterprise environment.
  • Proven Windows 10/11, Office 365, Android, iOS, Mac, and Linux experience
  • PowerShell or other scripting and automation skills
  • Experience managing medium to large scale IT projects.

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