Service Support Specialist
2 weeks ago
Service Support SpecialistJob Category: Call CenterLocation: St Paul, MN 55103, USAJob DetailsAs a Repair Coordinator, you will:Be eligible to earn an extra $1.25-$1.75 per hour, based on service level (Incentive Plan)Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text.Coordinate service for our customers with our in-house repair technicians or appropriate external service providers.Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty productsDocument every customer interaction including service requests, troubleshooting steps, and customer communications.Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.To succeed as a Repair Coordinator, one must:Demonstrate outstanding communication skills written and verbal, active listening, empathy, professionalism, and problem-solving skillsBe a part of a team that is committed to meeting and exceeding customers' expectations.Be punctual and committed to excellent attendanceRequirements:High school diploma or GEDAbility to work as a member of a cross-functional teamProficiency with technology including Microsoft OfficeStrong typing skills, a minimum of 40 WPMSuccessful completion of pre-employment criminal background check and drug screeningTraining and Hours: Our Repair Department conducts monthly appliance and process training. All ideas for improvement are welcome. Career growth and employee personal/professional development are top priorities within the department.Full-time, 8:30am-5:00pm, Monday through FridayTraining hours are 7:30am 4:00pm for 2 weeksOn-site at our St Paul Corporate Office , near Dale Street and I-94 EastPay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonusWhat's in it for you:Medical, Dental, and Vision InsuranceCompany-paid Short-term Disability401k and Profit SharingPTO and Paid HolidaysAppliance discountsCompany Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations.Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.
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Service Support Specialist
1 day ago
Saint Paul, United States Warners Stellian Full timedivh2Service Support Specialist/h2pGuide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. Youll coordinate timely repairs that restore comfort and confidence. If youre a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful...
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Service Support Specialist
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Saint Paul, United States Warners' Stellian Full timeService Support SpecialistGuide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every...
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Saint Paul, Minnesota, United States Warners' Stellian Appliance Co. Inc. Full timeGuide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day.As a Service Support...
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Saint Paul, MN, United States Warners' Stellian Full timeService Support Specialist Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference...
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Saint Paul, MN, United States Warners' Stellian Appliance Co. Inc. Full timeGuide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support...
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Service Support Specialist
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Saint Paul, MN, United States Warners' Stellian Co. Inc. Full timeService Support Specialist Job Category: Call Center Location: St Paul, MN 55103, USA Job Details As a Repair Coordinator, you will: Be eligible to earn an extra $1.25-$1.75 per hour, based on service level! (Incentive Plan) Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. Coordinate service...
