Operations Supervisor

3 weeks ago

Pittsburgh, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Join our team and get access to some of the most exciting events in the Greater-Pittsburgh area that include annual conventions, sporting events, public shows, celebrity galas and prestigious gatherings

Work alongside other rock stars as we create a never-forgetting experience for our guests When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside a wealth of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention FREE DOWNTOWN PARKING? Vacation, Sick, Holiday, and Personal Days too Let us not forget our completely awesome employee events each year

*Some benefits may only be available in a full-time status, but lots of perks for part-time team members too

ASM GLOBAL, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Operations Supervisor at the David L. Lawrence Convention Center. The ENTRY LEVEL Operations Supervisor position is the front-line supervisor, responsible for the supervision and coordination of house crews during event set-up, breakdown, and changes. This role includes preparing and implementing maintenance plans, overseeing all housekeeping activities, and ensuring the cleanliness and safety of the facility as part of the Operations Department team, to ensure efficient and effective operations.

Knowledge, Skills and Qualifications:
  • BA in business, sport or hospitality management preferred.
  • Minimum of 1-2 years of experience in operations management, preferably in a convention center or similar facility.
  • Strong leadership and supervisory skills.
  • Excellent organizational and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Experience with all computer programs such as Microsoft word, excel and email.
  • Ability to work flexible hours, including nights, weekends, and holidays as required.

Primary Responsibilities:

Staff Supervision:
  • Supervise union labor and house crews engaged in facility maintenance, cleaning and set-up, breakdown, and changes for all events.
  • Ensure that all job assignments are completed efficiently and effectively during events and shifts
  • Effectively communicates with the operations team via start of shift checklist, end of shift outline, and end of day summary
  • Ensure that all event spaces are prepared according to event specifications and standards
  • Coordinate with event planners, clients, and other departments to address and resolve any on-site issues promptly
  • Communicate schedules to employees and manage any adjustments or changes.
  • Prepares and distributes the weekly union schedule, reports and updates to management and operations team members.
  • Monitors the call-off line, prepares attendance sheets for distribution to both management and employees for approval signatures.
  • Provides on-site support with onboarding/training union labor and house crews (i.e. administers and reviews new hire paperwork).
  • Address any staff issues or conflicts and provide coaching and support as needed.
  • Carries out supervisory responsibilities in accordance with company policies and applicable law.

Maintenance Planning:
  • Submits maintenance requests for repairs, damages and preventative maintenance via the DLCC ALTUM software system
  • Schedule and oversee maintenance work provided by 3rd Parties; ensure work is properly documented in Altum system
  • Manage a preventative maintenance plan for the facility and its equipment.
  • Process employee fingerprint enrollments via the computerized time clock management system (i.e. ABI).

Housekeeping Oversight:
  • Reviews inventory needs and housekeeping supplies for upcoming events
  • Manage housekeeping staff to ensure the cleanliness of the building at all times.
  • monitor cleaning schedules and protocols.
  • Ensures proper use of all chemicals by Housekeeping staff in accordance with Safety Data Sheets (SDS)
  • Conduct inspections to ensure that cleaning standards are met and maintained.

Safety and Compliance:
  • Implement and enforce safety procedures and protocols to maintain a safe environment for staff and guests.
  • Ensures all equipment is in good working order
  • Interprets company policies to workers and enforces safety regulations
  • Respond to and resolve any issues or emergencies promptly.

Administrative Duties:
  • Maintain accurate records of maintenance, housekeeping activities, and staff schedules.
  • Prepare reports on operations, including event set-up and breakdown, maintenance activities, and housekeeping performance.
  • Assist operations department with planning and executing projects as assigned

Physical Demands/Working Conditions:
  • Constant (67-100%) Substantial and prolonged standing and walking on concrete and uneven surfaces, 8-10 hrs per day across all halls, meeting rooms, ballrooms, loading docks
  • Constant (67-100%) Vision (corrected or uncorrected), Hearing, Talking
  • Frequent (34-66%) Use of hands, eye-hand coordination, sitting, typing, emailing, computer, radio, and phone work
  • Frequent (34-66%) Exposure to high stress levels, elevated noise levels, dust, and fumes
  • Frequent (34-66%) Perform office related functions in standard office setting.
  • Frequent (34-66%) Carrying, Handling equipment, radios, tablets, cell phones, event signage
  • Occasional (1-33%) Exposure to cold/heat/humidity conditions on show floors during move in/outs and outside the facility with some exposure to adverse weather and working conditions.
  • Occasional (1-33%) Climbing, kneeling, and carrying items above shoulder level
  • Must be able to work long hours, weekends, and/or nights and holidays as events dictate.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.Learn More

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