Field Service Technician

3 weeks ago

Pittsburgh, United States Apex Systems Full time

Apex Systems is looking for a Field Service Technician to be based out of Robinson TWP near Pittsburgh, PA. We are open to entry level candidates. This position has roughly 80% travel, 3-4 day trips, with no weekends. This opportunity comes at an exciting time for the prospective candidate, as long-term growth potential is available.

Responsibilities:

  • Install gas monitors and associated equipment at customer sites both domestic and international.
  • Learn the technical aspects of gas monitors and associated equipment and train end users both onsite and over the phone.
  • Manage installation travel schedule and submit corresponding travel paperwork and expense reports in a timely manner.
  • When not traveling for installations, serve as an additional technical services support representative, fielding customer calls and responding to tech support inquiries .
  • Assemble and test equipment to assist with order fulfillment.
  • Troubleshoot electronics and repair displays and sensor assemblies, as needed.
  • Facilitate onsite sensor exchanges for customers, as part of the Sensor Exchange Program.
  • Work alongside customers in the field to troubleshoot, train end users and capture data, as needed.

Requirements:

  • Associate’s or Bachelor’s degree in electronics or an equivalent qualification or experience.
  • The successful candidate will have a strong desire to be cross-trained in product assembly and customer technical support.
  • Proficient in Microsoft and Google suite of products.
  • Experience performing electronic or instrument installations on customer sites is preferred.
  • Ability to multi-task and manage multiple installation projects at once.
  • Strong verbal and written communication skills to prepare installation manuals and training materials for customers.
  • Experienced with configuring Windows based computers.
  • Comfortable working independently and in a team environment.
  • Self-starter, problem-solving skills.
  • Positive, customer-first attitude.
  • Installations may require driving or flying to customer site, so U.S. driver’s license and passport are required.

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