Emergency Communication Specialist

Emergency Communication Specialist (Telecommunicator)Guilford County Government empowers successful people to thrive in a strong community supported by quality government.Transparency & Communication | Equity & Inclusion | AccountabilityService & Outcomes Excellence | Our People MatterGuilford Metro 9-1-1 is a leader in the international 9-1-1 community. We serve as the third largest, and busiest, 9-1-1 center in the State of North Carolina. We also serve as the second-largest consolidated 9-1-1 center in North Carolina. We handle 650-700,000 telephone transactions annually. Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents. If this sounds like a purpose that you would like to share in, please consider the opportunity below.GM911 is the calm in the chaos. Getting our community the right resources, at the right time, in the right way.Benefits:Guilford Metro 9-1-1 offers a unique training experience with a combination of in classroom and hands-on training. The best part, you will be paid to train. Guilford Metro 9-1-1 is the Primary 9-1-1 Answering Point for the City of Greensboro and Guilford County. We dispatch for: Greensboro Police Department, Greensboro Fire Department, Guilford County Sheriff's Department, Guilford County Fire and Guilford County EMS. Because we serve such a broad spectrum of emergency service providers, we are able to offer a variety of career paths, to include: Call Take Only (ECS), Call Take and 1 Dispatch Discipline (ECS I), Call Take and 2 Dispatch Disciplines (ECS II), and Call Take and 3 Dispatch Disciplines (Master ECS).Additional Benefits:Competitive Pay: Salary starts at $46,492, with a 2.5% probationary increase after 6 months.Plus Bonus Pay:5% Retention Bonus after certified in call intakeNight Shift Premium Pay of $3,600 annuallyBilingual Pay up to $2,500 annuallyEducational Bonus up to $5,000Paid Time Off:13 Paid Holidays 9 Days Paid Vacation Earned Annually 96 Hours Sick Time Earned AnnuallySchedule:Guilford Metro 9-1-1 is a 24/7/365 Department. We offer four permanent shifts, two (2) day shifts and two (2) night shifts. Our shifts are 12.25 hours, with an unpaid lunch hour. This includes weekends and holidays. Note: New hires are assigned where needed, day or night. Shift choice is not guaranteed.Day Shift Schedule (6:15am-6:30pm): Runs on the DuPont model (every other weekend off) which is the following:Week 1: Work: Monday and Tuesday, Off: Wednesday and Thursday, Work: Friday, Saturday and SundayWeek 2: Off: Monday and Tuesday, Work: Wednesday and Thursday, Off: Friday, Saturday and SundayNight Shift Schedule (6:15pm-6:30am): Runs on a 4/4 schedule, which is work 4 shift and then off 4 shifts.Health and Retirement:The City of Greensboro offers a comprehensive retirement and benefits package including 401k, Health, Vision, Dental, Maternity/Paternity Leave and more. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits.Growth Potential:Guilford Metro 9-1-1 offers many training and professional growth opportunities. Tuition Assistance up to $2,000 annually.Support for the Whole Family:At Guilford Metro 9-1-1, we support the whole family. After one year of service, employees are eligible for six (6) weeks of paid caregiver leave for those with new children or may be caring for a sick family member. In addition, the Family and Medical Leave Act (FMLA) provides eligible employees with up to 12 work weeks of unpaid leave in a 12-month period.Examples of DutiesTraining Schedule/Requirements:Each new hire will attend a 6-8 week Rookie Academy, working a Monday-Friday 8am-5pm schedule (may vary due to scheduled topics). Once you have completed the Rookie Academy, you will be placed on a shift to complete your hands-on training. You will be assigned to a Certified Training Officer on shift who you will work with until signed off on, at minimum, Call Intake.During the Rookie Academy and hands-on training you will have your performance critiqued often, with a Daily Observation Report completed each day during the hands-on phase. During this training, you will complete exercises, quizzes, tests, etc.Trainees must successfully complete the following within 6 months from their hire date:IAED Advanced Emergency Medical Dispatch Certification IAED Emergency Fire Dispatch Certification IAED Emergency Police Dispatch Certification North Carolina Office of Emergency Medical Services Certification Emergency Telecommunicator Certification NC SBI-DCI Certification IS-100 IS-700 CPR Certifications Certify in Call IntakeTypical QualificationsQualifications:The entire applicant process for Guilford Metro 9-1-1 may require several months to complete. Each phase of the process is scheduled with enough lead time so applicants can make arrangements to attend.Minimum Qualifications:Typing Test Required: Once you have submitted your online application and it is received by Guilford Metro 9-1-1 you will receive a link to take a typing test online. You must submit your results to Kim Hooker by email: Kimberly.hooker@greensboro-nc.gov.Must be a US Citizen.No felony convictions.No single Class B misdemeanor conviction within ten (10) years of applications.No two (2), or more, Class B misdemeanor convictions ever, regardless of the conviction date.High School Diploma or GED equivalent. Will be required to submit a copy of the Diploma or GED (a copy of a higher education diploma will satisfy this requirement).Must be 18 years of age.Must successfully complete a preliminary screening process that gauges the applicant's performance in: Error Recognition, Information Identification, Categorizing Information, Information Recall.Must successfully complete a thorough background investigation.Must complete a minimum of eight (8) hours of on-site observation scheduled at the applicant's convenience.Must pass a panel interview.Must successfully pass a physical evaluation by a licensed physician (includes a hearing and vision exam), personality test, and drug test if extended a Conditional Offer of Probationary Employment.After selection, submit to fingerprinting.Supplemental InformationSpecial Notes Concerning This Position:This is a year-round ongoing recruitment process.Successful candidates must:React decisively and quickly in response to 9-1-1 and non-emergency calls received continuously in the Emergency Communications Division.Be responsible for responding to public inquiries, requests for emergency services and create and maintain accurate records.Perform required job duties in a confined space, sitting at a computer terminal using state-of-the-art telecommunications equipment.Provide excellent customer service.Have excellent hearing in both ears, clear speech, effective verbal skills.Be able to type quickly and accurately on the computer keyboard.How to Apply: Applications will be accepted electronically by the City of Greensboro/Guilford Metro 911.Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national