Digital Customer Relationship Manager
2 months ago
Summary:
Responsible for email and Customer Relationship Management to drive consumer retention and conversion initiatives to support our e-commerce business and brand growth. The CRM Manager develops strategic and tactical plans across multiple channels and site experiences that drive sustained and profitable business growth. This person will partner with other department team members and channel managers to optimize the execution of efforts.
Core Duties and Responsibilities:
- Support e-commerce businesses through profitable customer retention strategies
- Manage and execute life-cycle retention strategies across several sites and marketing channels.
- Collaborate with marketing, product development, and customer service teams to develop and report on Consumer Insights using data-driven segmentation and customer journey strategies across all marketing channels.
- Develop, publish, and track the progress of a framework for improving customer retention, improving customer satisfaction, and increasing customer lifetime value.
- Support traditional acquisition channels by developing audience-based testing plans, helping optimize, track, and own customer-level performance.
- Serve as the technical expert for marketing technology, including email, SMS, CDP, and Google Analytics
- Assists and directs relevant workflow. Plans work for timely completion. As needed, assists with production. Makes suggestions for improvement.
Qualifications
- Ability to strategize cohesive customer acquisition and retention strategies based on in-depth knowledge of marketing channel dynamics, including search, display, email, and mobile marketing channels.
- Deep knowledge of key digital and customer marketing KPIs
- Experience with tools such as Klaviyo, Yotpo (Loyalty Programs), Shopify, Google Analytics, etc.
- Comfort participating in weekly, monthly, and quarterly business reviews to develop proactive and reactionary marketing initiatives.
- 2-4 years of digital marketing and e-commerce experience, with a demonstrated background in segmentation and channel management and a track record of driving business growth.
- Highly analytical and comfortable with setting targets and creating forecasts.
- A ‘customer-centric’ mentality and experience driving audience-based initiatives.
- An innate curiosity and ability to breakdown complex analysis into concise, straightforward recommendations and marketing initiatives
- Experience working with data visualization.
- Demonstrated time management skills with the ability to prioritize multiple work streams.
Preferred Educational Requirements:
Bachelor's degree in business, marketing, or communication
Disclaimer
This job description indicates the general nature and level of work expected.
It is not designed to cover or contain a comprehensive listing of duties and responsibilities
of employees assigned to this job. Employees may be asked to perform other duties as required.
-
Digital Customer Relationship Manager
3 weeks ago
Avondale, United States Dansko Full timeSummary:Responsible for email and Customer Relationship Management to drive consumer retention and conversion initiatives to support our e-commerce business and brand growth. The CRM Manager develops strategic and tactical plans across multiple channels and site experiences that drive sustained and profitable business growth. This person will partner with...
-
Digital Customer Relationship Manager
2 months ago
Avondale, United States Dansko Full timeSummary:Responsible for email and Customer Relationship Management to drive consumer retention and conversion initiatives to support our e-commerce business and brand growth. The CRM Manager develops strategic and tactical plans across multiple channels and site experiences that drive sustained and profitable business growth. This person will partner with...
-
Digital Customer Relationship Manager
2 days ago
Avondale, United States Dansko Full timeSummary:Responsible for email and Customer Relationship Management to drive consumer retention and conversion initiatives to support our e-commerce business and brand growth. The CRM Manager develops strategic and tactical plans across multiple channels and site experiences that drive sustained and profitable business growth. This person will partner with...
-
Digital FPGA Design Engineering Manager
7 days ago
Avondale, United States Trillium Staffing Full timeTrillium Professional is now seeking a Digital FPGA Design Engineering Manager for direct-hire! Our company is looking for a Digital/FPGA Design Engineering Manager to lead a group of circuit card and FPGA designers. The company's Space and Defense Group is a proven provider of high performance and reliable space-rated avionics hardware and software....
-
Digital FPGA Design Engineering Manager
2 days ago
Avondale, United States Trillium Staffing Full timeTrillium Professional is now seeking a Digital FPGA Design Engineering Manager for direct-hire! Our company is looking for a Digital/FPGA Design Engineering Manager to lead a group of circuit card and FPGA designers. The company's Space and Defense Group is a proven provider of high performance and reliable space-rated avionics hardware and software....
-
Client Relationship Manager
2 months ago
Avondale, United States Ernest Full timeErnest is currently in search of a Client Relationship Manager (outside B2B sales) for our division located in Avondale, AZ. This is a full-time position that offers a competitive base salary, commissions, bonuses, along with a wonderful company culture.For over 75 years, Ernest has been committed to the success of our extended family, our customers, our...
-
Client Relationship Manager
3 days ago
Avondale, United States Ernest Full timeErnest is currently in search of a Client Relationship Manager (outside B2B sales) for our division located in Avondale, AZ. This is a full-time position that offers a competitive base salary, commissions, bonuses, along with a wonderful company culture.For over 75 years, Ernest has been committed to the success of our extended family, our customers, our...
-
Client Relationship Manager
2 weeks ago
Avondale Estates, United States MAI Wealth Management, Inc. Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTIONThe Client Relationship Manager (CRM) is an individual contributor responsible for relationships with Corporate Retirement Plan Sponsors. The CRM manages a book of business comprised of small and mid-sized companies and is responsible for overall client satisfaction, retention, and relationship expansion....
-
Client Relationship Manager
3 weeks ago
Avondale Estates, United States MAI Wealth Management, Inc. Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTIONThe Client Relationship Manager (CRM) is an individual contributor responsible for relationships with Corporate Retirement Plan Sponsors. The CRM manages a book of business comprised of small and mid-sized companies and is responsible for overall client satisfaction, retention, and relationship expansion....
-
Client Relationship Manager
2 months ago
Avondale Estates, United States MAI Wealth Management, Inc. Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTIONThe Client Relationship Manager (CRM) is an individual contributor responsible for relationships with Corporate Retirement Plan Sponsors. The CRM manages a book of business comprised of small and mid-sized companies and is responsible for overall client satisfaction, retention, and relationship expansion....
-
Client Relationship Manager
2 days ago
Avondale Estates, United States MAI Wealth Management, Inc. Full timeJob DescriptionJob DescriptionGENERAL JOB DESCRIPTIONThe Client Relationship Manager (CRM) is an individual contributor responsible for relationships with Corporate Retirement Plan Sponsors. The CRM manages a book of business comprised of small and mid-sized companies and is responsible for overall client satisfaction, retention, and relationship expansion....
-
Customer Service
1 month ago
Avondale, United States Hynds Pipe Systems Limited Full time**Below is a brief description of this vacancy** This page outlines the vacancy and the key skills and responsibilities for the role. **Customer Service - Avondale** Avondale, New Zealand Reference: 5808887 * **Frontline Customer Focused Role** * **Join a High-Performing Team** * **Busy** **Patiki Road** **Branch Location** **The role:** We are seeking...
-
Customer Service
2 days ago
Avondale, United States Hynds Pipe Systems Limited Full time**Below is a brief description of this vacancy** This page outlines the vacancy and the key skills and responsibilities for the role. **Customer Service - Avondale** Avondale, New Zealand Reference: 5808887 * **Frontline Customer Focused Role** * **Join a High-Performing Team** * **Busy** **Patiki Road** **Branch Location** **The role:** We are seeking...
-
Alterations Customer Service Representative
2 weeks ago
Avondale, United States David's Bridal Full timeBEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...
-
Alterations Customer Service Representative
3 days ago
Avondale, United States David's Bridal Full timeBEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...
-
Customer Advocate
2 weeks ago
Avondale, United States Safelite Group, Inc. Full timeDoes this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...
-
Customer Advocate
2 weeks ago
Avondale, United States Safelite Group, Inc. Full timeDoes this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Customer Advocate is one...
-
Sales & Customer Service Associate
1 month ago
Avondale, United States Massage Envy Full timeOverview: **Where Better Careers Begin!** Massage Envy Avondale 9945 W McDowell Rd. #107, Avondale, AZ 85392 **Do you have a passion for helping others?** At the Massage Envy Avondale franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience...
-
Assistant Store Manager
1 day ago
Avondale, United States Fry's Food Stores Full time**Assistant Store Manager Position Summary**: Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and profit results. Assess daily the stores' ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness,...
-
Fishing Manager
2 weeks ago
Avondale, United States Sportsman's Warehouse Full time**DESCRIPTION**: **Purpose of Position**: The Fishing Department Manager will ensure that each customer receives exceptional service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining loyalty to our brand, sharing product knowledge, and establishing customer relationships **Essential Duties and...