On-Demand: Guest Advocate

On-Demand Team MemberThe starting hourly rate is $15.50 USD per hour. The pay range is $15.50 USD - $23.25 USD per hour.Working at Target means helping all families discover the joy of everyday life. Bring that vision to life through our values and culture.You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary depending on shift availability and store needs. This role is ideal for those looking for a personalized work schedule.As an On-Demand TM, you will not be included on the posted weekly schedule, but will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our myTime mobile scheduling app) that work best with your schedule. Reliable and prompt attendance is necessary when you choose to pick up a shift. Your communication and ability to work when our business demands it most are critical to your success in this role.Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the myTime mobile scheduling app is where you can pick up the shifts you desire to work.Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment, and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of: communicating and interacting with guests to build an inclusive guest experience; blending problem solving and decision making to positively impact the guest experience and resolve guest concerns; adapting to different guest interactions and situations; promoting and engaging around various benefits, offerings, and services.As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities: demonstrating a service culture that prioritizes the guest service experience by delivering the service standard; creating a welcoming experience by greeting guests as you are completing your daily tasks; when guests need assistance, engage with guests in a welcoming way, to help solve their specific needs; be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience; thank guests and let them know we're happy they chose to shop at Target; scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices; work efficiently to minimize guest wait time while maintaining guest service and accuracy; make the guest aware of current and upcoming brand launches, store activities, and events; know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed; be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them; understand and show guests how to use Wallet and the other features and offerings within the Target App; attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Targets policies and procedures; partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Targets policies and procedures; deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests; maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers); stock supplies during store open hours while being available for the guest; demonstrate a culture of ethical conduct, safety, and compliance; work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible; support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws; support cash office processes as needed, including management of cash systems; and all other duties based on business needs.This may be the right job for you if: you enjoy interacting and helping others - including guests that shop our store and fellow team members you work with; you thrive in a fast-moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success; and you are open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, holidays, and other peak shopping times). There are a few skills you should have from the get-go: communicating effectively, including using positive language and attentive to guests needs; capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes; welcoming and helpful attitude toward guests and other team members; attention to detail while multitasking; willingness to educate guests and engage around products and services; ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed; work both independently and with a team.