Product Support Specialist
3 weeks ago
Product Support Specialist - Trading Execution PlatformVirtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution technology enables us to provide competitive bids and offers in over 19,000 securities, at over 235 venues, in 36 countries worldwide.The firm's complementary core offeringsmarket making, client execution services, and trading venuesgive Virtu a competitive advantage in developing and applying innovative tools that deliver efficiencies and performance across the organization.The RoleVirtu is currently seeking a Product Support Specialist in New York to support our global Triton Product Suite, including the #1 ranked Execution Management System in the industry. The core requirement of the role is to show a strong aptitude for incident response and triage, customer satisfaction, requirements analysis, and strong collaboration skills with multiple stakeholders and business units. Other favorable experience would include prior employment with an EMS/OMS vendor, familiarity with North American equity markets, FIX protocol, software development and or database administration, clearing and settlement and algorithmic trading.ResponsibilitiesTrain and service clients on Execution Management System (EMS) related projectsFollow incident response protocol and consistently look to refine and improve the processEducate client Triton users on Platforms product functionalityFeed new requests back into the Platforms development teamMaintain and grow relationships with individual client users to understand their needs and to solicit their feedbackTranslate user needs into sets of technical requirements for Product ManagementWork effectively as a member of a Global product teamProvide product specialist knowledge on sales calls to clients/prospectsRequired SkillsAt least 2 years of experience in a client facing role within the financial services industrySolid knowledge of EMS / OMS products (especially trading workflows)Strong communication and inter-personal skillsGood analytical and problem-solving skillsTeam-oriented, strong collaboration skillsUnderstanding of software development processes (iteration planning, QA, UAT testing etc)Preferred SkillsCoding or database development (i.e., SQL): Ability to perform simple-medium complex queries to extract dataData analysis: Familiarity/comfort taking raw data from logs or databases and structuring so that it can be used for analysisA solid grounding in concepts underpinning the electronic trading of cash equities. For example connectivity and routing (FIX protocol), clearing and settlement, algorithmic trading, DMA, OMS & EMS systems, alternative trading venues and smart order routing.Series 7, 63The estimated base salary range for this position is $125,000 to $175,000 which is based on skill, experience and general candidate evaluation from interviews. It is not inclusive of discretionary bonuses, benefits or other categories of compensation.Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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