Process Analyst

3 days ago

Plano, United States Optomi Full time

Process Analyst


This is a hybrid opportunity, 2 days a week onsite in either Bethpage, NY or Plano, TX


Optomi, in partnership with a leading telecommunications organization, is seeking an experienced Process Analyst to join the team in either Bethpage or Plano. The Process Analyst is a highly skilled professional who identifies, analyzes, and improves an organization's business processes. They play a critical role in streamlining operations, boosting efficiency, and driving profitability. This role reports directly to the Sales Enablement Manager of B2B, and drives sales volume and revenue growth through finding efficiencies and adding new functionality across the sales cycle from initial customer acquisition to subscription lifetime management. Supported by an expansive cross-departmental team, all processes must consider the needs of stakeholders across Product, Offers, Billing, Engineering, IT, and Marketing to define dynamic experiences as part of an omni-channel sales pipeline both internally and with external sales partners. The chosen candidate will be able to integrate processes across network serviceability, catalog management, audience segmentation, prospecting, order entry, payments, field management, provisioning, and data quality or augmentation. They will enable our sales teams by managing process optimizations and new features for the digital tools they use every day, helping to guide the technical analysts, developers, and platform administrators who will make it real. Understanding the different sales cycles across channels and customer types will be crucial for creating the right targeted experiences appropriate for each sales interaction.


What the right candidate will enjoy

  • The opportunity to work for a Fortune 500 company that is a leader in their industry
  • Working for a company that has received "best place to work" nominations and awards
  • The opportunity to be a part of a large organization with the ability to make an impact from day 1


Experience of the right candidate:

  • Strong analytical, problem-solving, communication and interpersonal skills.
  • Demonstrates aptitude in learning new technology skills, tools, techniques and methodologies.
  • Some experience with project management and stakeholder engagement.
  • Have a strong understanding of business process management (BPM) methodologies and tools.
  • Bachelor's degree in business administration, management information systems, communications, or related field preferred.
  • Telecommunications industry experience.
  • Experience with Visio or other diagram/flowchart tools required.
  • Experience with Salesforce.com and other CRM platforms required.
  • Some experience with Jira or other project management tools and writing epics and user stories desirable.
  • Proficiency in Microsoft Office/365 and SharePoint.


Responsibilities of the right candidate:

  • Analyze existing business processes: Understanding workflow function, identify bottlenecks, redundancies, and areas for improvement. Document and map existing processes – Techniques; Process mapping, data analysis, and stakeholder interviews.
  • Understand fundamentals of the business, products and service offerings. Deliver results that drive customer satisfaction. Understand products, services and systems.
  • Implement process improvements based on analysis and propose solutions to optimize processes.
  • Document and map existing processes.
  • Manage the implementation of process improvements; including working with stakeholders to get buy-in, developing training materials, and monitoring progress.
  • Track and measure results of process improvements and other initiatives.
  • Identify and recommend new technologies that can improve processes.

  • Process Analyst

    3 days ago

    Plano, United States Optomi Full time

    Process AnalystThis is a hybrid opportunity, 2 days a week onsite in either Bethpage, NY or Plano, TX!Optomi, in partnership with a leading telecommunications organization, is seeking an experienced Process Analyst to join the team in either Bethpage or Plano. The Process Analyst is a highly skilled professional who identifies, analyzes, and improves an...

  • Senior Business Process Analyst

    2 weeks ago

    Plano, Texas, United States Collabera Full time

    **Job Summary:**We are seeking a highly skilled Senior Business Analyst to join our team at Collabera. As a key member of our organization, you will play a crucial role in bridging the gap between business stakeholders and technical teams.**Key Responsibilities:**Gather and translate business requirements into technical specifications, ensuring seamless...

  • Business Analyst with Payment Processing Expertise

    13 hours ago

    Plano, Texas, United States CapB InfoteK Full time

    Job SummaryWe are seeking a skilled Business Analyst with a background in payment processing to join our team at CapB InfoteK. This is a long-term project that requires a professional with expertise in Agile methodology, user story creation, and REST API design.Key ResponsibilitiesDevelop detailed user stories and acceptance criteriaGather, analyze,...

  • IT Process Improvement Specialist

    2 weeks ago

    Plano, Texas, United States Innova Solutions Full time

    Job Summary:Innova Solutions is seeking a highly skilled IT Business Solutions Analyst to join our team. As an IT Business Solutions Analyst, you will play a critical role in driving business growth and improvement through the analysis and implementation of technology solutions.Key Responsibilities:Collaborate with cross-functional teams to identify business...

  • Business Analyst

    6 days ago

    plano, United States EPITEC Full time

    POSITION:Business AnalystJOB TYPE:W2, ContractLOCATION:Plano, TXJOB SUMMARY FOR BUSINESS ANALYST:We are seeking a highly skilled and detail-oriented business analyst to join our team and manage the Quarterly strategic planning process.The ideal candidate will focus on maintaining the weekly promo / marketing calendar, conducting promo analysis, and managing...

  • Business Analyst

    6 days ago

    plano, United States EPITEC Full time

    POSITION:Business AnalystJOB TYPE:W2, ContractLOCATION:Plano, TXJOB SUMMARY FOR BUSINESS ANALYST:We are seeking a highly skilled and detail-oriented business analyst to join our team and manage the Quarterly strategic planning process.The ideal candidate will focus on maintaining the weekly promo / marketing calendar, conducting promo analysis, and managing...

  • Business Analyst

    7 days ago

    Plano, United States EPITEC Full time

    POSITION:Business AnalystJOB TYPE:W2, ContractLOCATION:Plano, TXJOB SUMMARY FOR BUSINESS ANALYST:We are seeking a highly skilled and detail-oriented business analyst to join our team and manage the Quarterly strategic planning process.The ideal candidate will focus on maintaining the weekly promo / marketing calendar, conducting promo analysis, and managing...

  • Senior Business Analyst

    3 weeks ago

    Plano, United States Intuit Full time

    Develop and simplify sales processes to ensure efficiency and consistency across the organization. Analyze pipeline performance to identify trends and insights that can be used to improve sales velocity and identify gaps in the sales process. Provide Business Analyst, Analyst, Business, Senior, Sales Leader, Technology

  • SACM Analyst

    1 week ago

    Plano, United States Diverse Lynx Full time

    Job title: SACM AnalystLocation: Plano, TXOnsite/Hybrid (No Remote) Job summary: The ServiceNow SACM Analyst is part of the Service Asset and Configuration Management SACM Team. This individual will focus on the overall quality of SACM managed repositories. Primary focus will be on the Configuration Management Database CMDB and the Asset Management Database...

  • IT Business Solutions Analyst

    4 days ago

    Plano, Texas, United States Innova Solutions Full time

    Job Description:Job Title: IT Business Solutions AnalystJob Summary:Innova Solutions is seeking an experienced IT Business Solutions Analyst to join our team. As an IT Business Solutions Analyst, you will play a key role in analyzing and improving business processes and systems to drive business growth and efficiency.Key Responsibilities:Analyze business...

  • SACM Analyst

    2 weeks ago

    Plano, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services,...

  • ServiceNow SACM Analyst

    2 weeks ago

    Plano, United States Cloudious LLC Full time

    Job DescriptionJob DescriptionJob title: SACM Analyst Location: Plano, TX Onsite/Hybrid (No Remote) Job summary: The ServiceNow SACM Analyst is part of the Service Asset and Configuration Management SACM Team. This individual will focus on the overall quality of SACM managed repositories. Primary focus will be on the Configuration Management Database CMDB...

  • Salesforce Business Systems Analyst

    5 days ago

    Plano, Texas, United States Syntricate Technologies Full time

    Job DescriptionJob Title: Salesforce Business Systems AnalystJob Summary:We are seeking an experienced Salesforce Business Systems Analyst to join our team at Syntricate Technologies. As a Salesforce Business Systems Analyst, you will be responsible for working closely with business leadership, stakeholders, developers, and clients to identify, implement,...

  • Transportation Pricing Analyst

    3 weeks ago

    Plano, Texas, United States Woongjin, Inc Full time

    Logistics Transportation Pricing AnalystWOONGJIN INC. is in search of a Logistics Transportation Pricing Analyst to enhance our dynamic team. In this role, you will be instrumental in refining transportation pricing methodologies and ensuring efficiency in our logistics processes.Key Responsibilities:Perform transportation data analysis to facilitate carrier...

  • Loan Analyst

    3 weeks ago

    Plano, United States Tailored Management Full time

    Position: Loan Analyst Location: 7105 Corporate Dr, Plano, TX Setting: Onsite for training, potential for hybrid post-training Shift: M - F 8AM - 5PM Payrate: $33.64/hr Estimated Start: ASAP Contract: Initial 12-month contract Contract Extension or Conversion to FTE based on performance, attendance, and business need Access to Health BenefitsJob Summary: We...

  • Transportation Pricing Analyst

    3 weeks ago

    Plano, Texas, United States Woongjin, Inc Full time

    Logistics Transportation Pricing AnalystWOONGJIN INC. is in search of a Logistics Transportation Pricing Analyst to enhance our dynamic team. In this role, you will be instrumental in refining transportation pricing methodologies and ensuring efficiency in our logistics processes.Key Responsibilities:Perform transportation data analysis to facilitate carrier...

  • Senior Financial Analyst

    3 weeks ago

    Plano, Texas, United States Sunflower Bank, N.A. Full time

    Position Overview:Sunflower Bank, N.A. is seeking a dedicated professional for the role of Financial Analyst II.Key Responsibilities:The Financial Analyst II will oversee the month-end closing activities, ensuring accurate generation and review of financial entries. This role is crucial in maintaining the integrity of financial reporting and supporting the...

  • Senior Business Analyst

    1 week ago

    Plano, Texas, United States Toyota Motor Sales, U.S.A., Inc. Full time

    About Toyota Financial ServicesWe are a leading finance and insurance brand for Toyota and Lexus in North America, delivering on Toyota's vision to move people beyond what's possible. Our organization is built on a collaborative and respectful team that values diversity and inclusion, striving to create a workplace where everyone feels valued and empowered...

  • Business Intelligence Analyst

    4 weeks ago

    Plano, United States ERISA Recovery Full time

    OverviewWe are seeking a highly motivated Business Intelligence Analyst to join our team. In this role, you will work closely with our Senior BI/Data Science Analyst to support data-driven decision making within the company. The position offers an excellent opportunity for growth, as you will be positioned to gradually take on more responsibilities in...

  • Data Quality Analyst

    4 days ago

    Plano, Texas, United States Synechron Full time

    About the Role:We are seeking a highly skilled Data Quality Analyst to join our team at Synechron. As a Data Quality Analyst, you will be responsible for designing and operationalizing the Enterprise Information Service Data Quality framework, as well as coordinating across all technical resources throughout the lifecycle of information investigation and...