Service Advisor

1 week ago


Richmond, United States Midas of Richmond Full time

Service AdvisorMidas of Richmond cares about our community, and we strive to create the best possible experience for our customers. The Service Advisor is the face and personality of our shop. As a Service Advisor, you are integral to our success because you are the bridge between our customers and technicians. You are a crucial part of our team's success and critical to building long-term relationships with our customers.Our team is the highest performing in the Midas brand, and to join our team you should possess great communication skills and have a working knowledge of the basics of auto repair and maintenance.The following characteristics are critical for this role:PersonableAble to build relationshipsWork independently of othersWork collaboratively at times with peersMotivatedCommunicationFollow-throughPrior Service writing experience requiredKey responsibilities include, but are not limited to:Handle customer calls and interactionsExplain recommended service and the reasoning for that recommendationSource and price necessary parts and laborFind solutions for our customersSupport multiple storesBuild relationships with customers



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