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Executive Director
4 weeks ago
Executive DirectorJob Category: ManagementLocation: West Yarmouth, MAEmployment Type: Full TimeAbout Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Insp?r. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior livingOverview: The Executive Director is responsible for the day-to-day operations of the community including the planning, development, implementation, evaluation and improvement of program services; management of staff and the delivery of high-quality service to the residents and their families. The Executive Director maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.Key Responsibilities:Supervises Department Heads in all community departments in the assigned communitiesMaintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.Maintains monthly financial reports and provides explanation for variancesOversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelinesEnsures account receivables are collected on a timely basisOptimizes all opportunities to generate revenue, and ancillary revenueMaintain and increase occupancy in accordance with budget.Actively promotes staff participation and involvement in the day-to-day operation and decision making. Promotes team building through participation and/or leadership at regular staff meetings. Provides ongoing support, direction, supervision and feedback regarding job performance of all staffCommunicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and familiesAssures high quality services needed and desired by residentsEnsures resident's rights are protectedEnsures staff, residents and families are educated about resident rightsWorks with Sales and Resident Services Departments in coordination of move-in process to ensure leases and resident service plans are coordinated and properly carried outResponds to family, resident and associate requests in a timely mannerActs as liaison between management, residents and familiesGather competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities)Ensure use of YARDI within community is timely and accurateEnsures that the building shows a positive first impressionWorks with all Directors to resolve any community presentation issuesMaintains or grows occupancy to maximum levelsMeets monthly budget targets, with any variances to be discussed with the Vice President of OperationsWorks collaboratively with department heads to emphasize the team's role in sales and participation in the community Marketing Action Plan and Sales Action PlanRepresents Maplewood Senior Living and its communities in public settingsWorks within local community promoting Maplewood CommunityAbility to generate leads and close salesEducation/Experience/Licensure/Certification:Bachelor's degree or equivalent in experience in human services management, housing management, or nursing home managementExcellent customer service and public relations skillsExperience working with seniorsExperience in successfully operating and maintaining a customer focused environment in an Senior Living facility preferredProven record of identifying and developing professional referral sourcesWhy You'll Love Working With Us:Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.Growth Opportunities: We promote and foster career development and continuous learning.Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like youEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
