Quality Assurance Specialist

Quality Assurance SpecialistStaffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.Title: Quality Assurance SpecialistLocation: Augusta, ME100% Remote (Maine Resident Preferred)General Job Information:The Quality Assurance (QA) Specialist conducts a range of monitoring, reporting, research, and surveillance activities to support the work of quality management activities. This position reviews records, triages incidents, creates reports, retrieves and processes data and completes related statistical reporting, monitors in-process work and coordinates with a variety of program and district staff. The individual works independently and as part of a team to perform the daily work of the team, conducts research and processes data from multiple electronic systems and programs into reports, assists in the development of policies and procedures, and supports other users in proper implementation.Knowledge, Skills and Certifications:+ Possess or quickly develop knowledge of applicable Medicaid, MaineCare, and Home and Community Based Services (HCBS) Waiver policies and regulation, both state and federal.+ Understand Person-Centered Thinking and Planning.+ Demonstrate a high level of critical thinking and customer service skills as well as excellent written and oral communication skills.+ Demonstrate initiative to pursue tasks and assignments independently with the ability to research and assimilate information from multiple resources with minimal training and oversight.+ Demonstrated experience with retrieving data from multiple systems and synthesizing it into reports.+ Work cooperatively with varied constituents, providers, and stakeholder groups as well as varied levels of management which may include OADS QA waiver specialists, OADS Resource Coordinators, staff from Division of Licensing and Certification and the Office of MaineCare Services.+ Demonstrate excellent problem solving skills and initiative.+ Comfort with processing data in Excel, including the ability to apply formulas, formatting, and pivot tables.+ Functional experience with Microsoft Office Suite, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.Duties and Deliverable:Tasks include:Conduct a range of monitoring and surveillance activities including review and triage of critical incidents and complaintsCollect, review, and assess data from multiple data systems, HCBS providers, and other sources as needed, to determine compliance and or create reports regarding the work of the OADS quality structures and system performance.Development of reporting structures for tracking activities and compliance.Use MS Excel, SharePoint, and other electronic tools to accurately record data, detect anomalies, and perform corrections.Extract and process data from multiple system and create reports.Participate in initiatives assigned to support the Department's and Office's goals and objectives as directed.Provide excellent customer service in conducting all work.Coordinate review activities across multiple program areas.Participate in meetings as assigned.Schedule:This is a full time 40-hours per week telework position.Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.