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Business Analyst

1 month ago

Boston, United States Mindlance Full time

Title: Business Analyst

Term: 12 Months (With the possibility of extension)

Location: Boston, MA, 02116

Mode: (Hybrid – 1 or 2 days per week onsite)

Hours per Week: 37.50


The Role:

• The Business Analyst is responsible for the analysis, configuration, management, and reporting of the application portfolio. The role is responsible for producing high-quality documentation that contributes and supports the enterprise's digital signature and document management programs. The role requires working with various business units and application teams to analyze existing systems and document the relationships between infrastructure and application layers.

• The ideal business analyst candidate will meet with business customers, define process flows of the business operations, gather business requirements, develop business documentation, system test, support QA testing, and assist in implementation of business/technical solutions. This role will be a key member of the enterprise digital signature project, and Applications Operations team.


Responsibilities:

• Work with various stakeholders, and application owners to solicit, review, analyze, define, and document overall business/technical requirements.

• Support Applications Operations initiatives in the development of work plans, estimates, and timelines.

• Gather and document workflow, high-level and detailed gap analysis, and sometimes business and technical requirements by guiding stakeholders through their workflow processes.

• Maintain and manage current state and future state documentation, help build run books to operationalize current implementation.

• Develop use case scenarios for the user acceptance testing process.

• Work with IT Operations (Application Operations, Desktop, Server, and Network Teams) to obtain an understanding of products and the documentation requirements.

• Document process workflows and update existing ones as needed.

• Update and improve on existing documentation as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation.

• Edit technical specifications and requirements to improve quality and clarity of the documentation.

• Ensure technical information is well structured and flows well through documents.

• Determine any duplication and/or what documents can be combined.

• Create user documentation for a variety of systems, including how-to guides, troubleshooting procedures and instruction manual for various audience comprehension.

• Identify business processes, and design solutions to solve business problems. The candidate will analyze business and user needs, and document specifications to meet those needs, identify data collection strategies to expand and populate various systems.

• Develop technical solution documentation and guidelines, business requirement documents for SharePoint and M365 platform projects.

• Create Adobe Forms based on business requirements.


Qualifications:

• College degree or equivalent experience in Computer Science, Technical Systems, or related field.

• 3+ years of work experience as a business, data, or systems analyst, preferably within an IT department or large matrix organization.

• Experience working with operations departments to obtain an understanding of technical systems and the documentation requirements.

• Self-motivated and organized with the ability to work with minimal supervision. Take ownership and ability to work within deadlines / timelines and within the scope.

• Strong written, verbal communication, and presentation skills required.

• Ability to work independently and within a team environment.

• Experience with SharePoint and M365 Office Suite

• Experience mapping processes using Visio or similar tools.

• Proficiency in image-capture software, such as Snipping Tool or SnagIt.

• Proficiency with collaboration tools such as Microsoft Teams, Go-To meeting, and Zoom.

• Finds creative solutions to complex problems and is willing to change the way something has been done in the past.


Desired Qualifications & Skills:

• Familiar with Scrum/Agile methodology and tools including Azure DevOps.

• Experience in project management and SDLC within an IT organization.

• Familiar with Adobe form creation, Adobe Creative Applications & Services

• Ability to work with various stakeholders to document and build out business requirements.

• Strong intellectual curiosity and capacity for professional growth.

• Perform with a strong sense of urgency.

• Attention to detail with the ability to manage multiple priorities.

• High level of professionalism and focus on quality.

• Oral and written comprehension of English.

• “Can-do” attitude and a high degree of motivation.

• Ability to quickly understand new tools.

• Ability to make complex information accessible.

• Ability to influence others in a matrixed environment.

• Ability to drive timely completion of tasks.

• Easily adaptable to changes in a fast-paced environment.

• Must be a self-starter that requires only limited supervision/guidance.

• Be a team player.

• Good interpersonal communication skills.


Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veteran