IT Delivery Services Coordinator Technician

3 weeks ago

Winnemucca, United States Nevada Gold Mines Full time

This role provides technical assistance and support to all users of our IT systems ensuring smooth operation and resolving issues. The ideal candidate should have excellent problemsolving skills a strong technical background and a passion for delivering exceptional customer service.

Responsibilities:

  • Receive problem reports and requests for service via phone email IM and ticketing system.
  • Log and track all support requests ensuring proper documentation and timely followup.
  • Provide accurate and timely resolution of userfacing hardware and software issues.
  • Troubleshoot and resolve software and hardware issues related to desktops laptops printers mobile devices and other peripherals.
  • Install configure and update software applications and operating systems on user devices.
  • Assist with user onboarding and offboarding processes including account setup access management and hardware provisioning.
  • Work with other Service Delivery technicians other IT departments and external vendors to investigate resolve and properly escalate requests.
  • Participate in oncall technician rotation providing remote and possible onsite support after hours and on weekends.

Required Qualifications:

  • Proven experience as an IT service delivery technician in Windowsbased enterprise environments.
  • Strong selfdirected troubleshooting and problemsolving skills with both common and unfamiliar systems and applications.
  • Excellent customer service and communication abilities capable of explaining technical concepts in simple terms and effectively communicating with individuals of widely varying computer skills.
  • Ability to work both independently and collaboratively in a fastpaced environment while managing tasks of varying priorities and properly prioritizing several concurrent tasks.
  • Familiar with current standards trends and best practices in technology.
  • Ability to travel locally routinely (valid drivers license) required.
  • Ability to lift and carry 50 lbs. occasionally

Preferred Qualifications:

  • Associate degree or higher in information technology computer science or a related field.
  • Relevant industry certifications such as CompTIA A or HDI Desktop Support Technician.
  • Experience with Active Directory Microsoft 365 VoIP platforms and other enterpriselevel IT systems.
  • Experience with remote support tools and ticketing systems.
  • Knowledge of TCP/IP networking fundamentals.
  • Knowledge or certification in ITIL practices (e.g. ITIL Foundation).

ABOUT US

Our mission is to be the worlds most valued gold and copper mining business. We are committed to partnering with our host countries and communities to transform their natural resources into tangible benefits and mutual prosperity.

With operating mines and projects in 18 countries Barricks highly diversified workforce is drawn almost entirely from our host nations and equipped with worldclass skills. We set the gold standard in sustainability by embedding environmental social and economic considerations into all of our business decisions.

The companys shares trade on the New York Stock Exchange under the symbol GOLD and on the Toronto Stock Exchange under the symbol ABX. Learn more at or follow us on LinkedIn.


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