Director of Patient Experience
3 weeks ago
*This position is located at our Fox Chase campus
Description - External
Works closely with the CNO and senior leadership to develop short and long term patient experience goals for the institution and leads strategic initiatives to reach these goals. Manages customer complaints and resolves issues promptly and effectively. Deploys customer service recovery methods to enhance patient experience and engagement. Analyzes patient/family complaint information and designs initiatives that fulfill the mission of the organization to promote a culture of patient-family centered care emphasizing outstanding service, compassion, respect, and cultural sensitivity. Assesses and communicates organizational performance and promotes a culture of accountability at all levels. Represents the voice of the patient and collaborates with senior leaders, medical staff, departmental directors and members of the Patient Family Advisory Council to ensure that all patient experiences at Fox Chase Cancer Center embody the highest degree of service and compassion. Ensures ongoing staff development and implements staff recognition programs to acknowledge exemplary customer service.
Education
Masters Degree : in Business, Healthcare, Health Administration, Organizational Development, Nursing, Public Health, Customer Service/Hospitality, Communications, or other related field. (Required)
Experience
5 Years experience in a leadership role in Healthcare, Customer Service/Hospitality, Quality Improvement, Communications or other related fields (Required)
General Experience and advanced knowledge of HCAHPS, CG-CAHPS, OAS-CAHPS, outpatient and oncology patient satisfaction surveys. (Required)
3 Years experience implementing and accomplishing customer service improvements in a health care setting. (Preferred)
General experience working with Press Ganey or other vendor (Preferred)
General experience in an Academic or NCI-designated Medical Center (Preferred)
General experience with Patient and Family Advisory Councils (Preferred)
License/Certifications
CPXP - Cert Patient Experience Prof (Required)
LSSBB - Lean Six Sigma Black Belt (Preferred)
CPHQ - Cert Prof Healthcare Quality (Preferred)
FPCC - Fellow in Person-Centered Care (Preferred)
-
Director of Patient Experience
4 weeks ago
Philadelphia, United States Temple Health – Temple University Health System Full time*This position is located at our Fox Chase campusDescription - ExternalWorks closely with the CNO and senior leadership to develop short and long term patient experience goals for the institution and leads strategic initiatives to reach these goals. Manages customer complaints and resolves issues promptly and effectively. Deploys customer service recovery...
-
Director of Patient Experience
23 hours ago
Philadelphia, United States Temple Health – Temple University Health System Full time*This position is located at our Fox Chase campusDescription - ExternalWorks closely with the CNO and senior leadership to develop short and long term patient experience goals for the institution and leads strategic initiatives to reach these goals. Manages customer complaints and resolves issues promptly and effectively. Deploys customer service recovery...
-
Director of Patient Experience-Fox Chase Campus
2 weeks ago
Philadelphia, United States Temple University Health System Full timeWorks closely with the CNO and senior leadership to develop short and long term patient experience goals for the institution and leads strategic initiatives to reach these goals. Manages customer complaints and resolves issues promptly and effectivel Director, Patient, Experience, Customer Service, Healthcare, Hospitality
-
Director of Patient Experience-Fox Chase Campus
2 weeks ago
Philadelphia, United States Temple University Health System Full timeWorks closely with the CNO and senior leadership to develop short and long term patient experience goals for the institution and leads strategic initiatives to reach these goals. Manages customer complaints and resolves issues promptly and effectively. Deploys customer service recovery methods to enhance patient experience and engagement. Analyzes...
-
Philadelphia, United States Temple University Health System Full timeWorks closely with the CNO and senior leadership to develop short and long term patient experience goals for the institution and leads strategic initiatives to reach these goals. Manages customer complaints and resolves issues promptly and effectively. Deploys customer service recovery methods to enhance patient experience and engagement. Analyzes...
-
Standardized Patients
1 week ago
Philadelphia, United States Philadelphia College of Osteopathic Medicine Full timeStandardized Patient At PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM's strategic vision. Philadelphia College of Osteopathic Medicine affirms that diversity and inclusion...
-
Standardized Patients
1 day ago
Philadelphia, United States Philadelphia College of Osteopathic Medicine Full timeStandardized Patient At PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM's strategic vision. Philadelphia College of Osteopathic Medicine affirms that diversity and inclusion...
-
Standardized Patients
2 weeks ago
Philadelphia, United States Philadelphia College of Osteopathic Medicine Full timeStandardized PatientAt PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM's strategic vision. Philadelphia College of Osteopathic Medicine affirms that diversity and inclusion are...
-
Standardized Patients
2 days ago
Philadelphia, United States Philadelphia College of Osteopathic Medicine Full timeStandardized PatientAt PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM's strategic vision. Philadelphia College of Osteopathic Medicine affirms that diversity and inclusion are...
-
Philadelphia, United States The Board of Pensions of the Presbyterian Church Full time**Department**: - Plan Operations **Office**: - Onsite Tuesday - Thursday; digital Monday and Friday**Location**: - Philadelphia, PA The **Director, Customer Experience and Data Integrity** reports to the Vice President, Customer Experience & Change Management and is responsible for providing strategic direction to Plan Operations and executing...
-
Patient Experience Coordinator
1 week ago
Philadelphia, United States Penn Medicine Full timeDescription Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today...
-
Philadelphia, United States GSK Full time**Site Name**: Durham Blackwell Street, Philadelphia Walnut Street **Posted Date**: May 28 2024 **Position Summary** The Director, Patient Assistance and Access Solutions leads a team that is responsible for developing industry-leading patient assistance programs for GSK’s Specialty and Oncology portfolios. The role reports to the Senior Director,...
-
Philadelphia, Pennsylvania, United States GlaxoSmithKline Full timeSite Name: Durham Blackwell Street, Philadelphia Walnut StreetPosted Date: May Position Summary The Director, Patient Assistance and Access Solutions leads a team that is responsible for developing industry-leading patient assistance programs for GSK's Specialty and Oncology portfolios. The role reports to the Senior Director, Patient Access Programs...
-
Philadelphia, Pennsylvania, United States GlaxoSmithKline Full timeSite Name: Durham Blackwell Street, Philadelphia Walnut StreetPosted Date: May Position Summary The Director, Patient Assistance and Access Solutions leads a team that is responsible for developing industry-leading patient assistance programs for GSK's Specialty and Oncology portfolios. The role reports to the Senior Director, Patient Access Programs...
-
Patient Engagement Specialist
1 week ago
Philadelphia, United States HEALTH FEDERATION OF PHILADELPHIA Full timeJob DetailsLevelEntryJob LocationFloat - Philadelphia, PAPosition TypeTemporary/Full Time Education LevelHigh SchoolJob ShiftDayDescriptionEqual Opportunity EmployerThe mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human...
-
Patient Engagement Specialist
1 day ago
Philadelphia, United States HEALTH FEDERATION OF PHILADELPHIA Full timeJob DetailsLevelEntryJob LocationFloat - Philadelphia, PAPosition TypeTemporary/Full Time Education LevelHigh SchoolJob ShiftDayDescriptionEqual Opportunity EmployerThe mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human...
-
IT Director, Digital Experience Systems
1 month ago
Philadelphia, United States PMA Companies Full timeThe Director, Digital Experience will play a pivotal role in shaping and executing the digital strategy for PMA Companies. Responsibilities will include enhancing the overall digital journey for our clients, brokers, and internal stakeholders, ensuring a seamless and innovative user experience and data interfaces across digital platforms. This role will be a...
-
Assistant Director
1 week ago
Philadelphia, United States Archdiocese of Philadelphia Full timeJob DescriptionJob DescriptionThis job description explains the detail and general nature of the position; and overview of why the job exists and what the job is to accomplish.Job titleAssistant Director, Full-timeReports toDirectorLocationOffice for Child and Youth ProtectionOvertimeExempt, Based on Job DutiesJob purposeThe Assistant Director helps to plan,...
-
Assistant Director
2 days ago
Philadelphia, United States Archdiocese of Philadelphia Full timeJob DescriptionJob DescriptionThis job description explains the detail and general nature of the position; and overview of why the job exists and what the job is to accomplish.Job titleAssistant Director, Full-timeReports toDirectorLocationOffice for Child and Youth ProtectionOvertimeExempt, Based on Job DutiesJob purposeThe Assistant Director helps to plan,...
-
Associate Director
1 week ago
Philadelphia, United States Archdiocese of Philadelphia Full time**JOB DESCRIPTION** **JOB TITLE: Associate Director** **CLASSIFICATION: Exempt / Full-time; On Site** **DEPARTMENT: Vocation Office for the Diocesan Priesthood** **REPORTS TO: Vocation Director** **DIRECT REPORTS: Program Coordinator; Administrative Assistant** **SUMMARY** The Associate Director for the Vocation Office for the Diocesan Priesthood...