Storage Engineer w/ C coding experience

1 day ago

Hopkinton, United States Avance Consulting Full time
Contract Company Description About Company: A Global IT consulting firm with several large customer engagements across the US. It provides strategic business consulting, technology, engineering, and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment. About Us: Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies. This is a very urgent role. Apply NOW with your updated resume in word format. All selected profiles will be contacted within 1 day of application receipt. Job Description Title: Technical Lead / L3 Engineer Location: Hopkinton, MA Duration: 6-12 Months contract Job Responsibilities: Experience in Development and Escalation Engineering Storage domain. Working as an Escalation Engineer for Midrange Product line of EMC [AX, Clariion, VNX, and VNX2]. L3 engineering support experience; candidates should have worked on maintenance and bug fixing. Storage knowledge, Windows or Linux knowledge, and good problem-solving skills; ability to read C++ code to RCA customer issues. Extensive experience in troubleshooting, triaging, debugging, lab reproductions, and resolution of issues escalated from the field, technical support organizations, and customer support engineering teams. Practical experience debugging customer SAN configuration issues (FC, iSCSI, FCoE), analyzing switch logs (Brocade B-Series and Cisco switches). Preparing and delivering the technical RCA for assigned escalation events to the support organization. Well-versed with crash dump debugging using Win debugger on Windows OS and escalating potential bugs in the code to the software development organization, suggesting enhancements for existing code as necessary. Imparting periodic training on technology and new product launches to team members and publishing internal technical knowledge base documents on bugs found, product features, storage technologies, and protocols. Awareness of virtualization concepts. Key Assignments: Recovery of the Midrange arrays from Data Unavailable situations, requiring thorough knowledge of the operating system software and hardware interactions. Debugging customer SAN configuration issues (FC, iSCSI, FCoE) on the VNX and Clariion arrays, reviewing SAN layout, and understanding array ports/devices setup. Tracking and recording Data Unavailable incidents escalated into the EE organization and hosting daily meetings with cross-functional teams to discuss these incidents and improve product quality. Languages and Technologies: C, C++, Perl, FC, iSCSI, TCP/IP, FCoE, SAS, replication, concepts of storage tiering, and RAID configuration. Qualifications Storage admin with programming experience. Additional Information We are looking for a Storage admin with programming experience. J-18808-Ljbffr

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