Call / Dispatch Center Representative
6 days ago
Afl Call / Dispatch Center RepresentativeAFL provides industry-leading fiber optic products and services across the globe. Our company was founded in 1984 with a single fiber optic cable and now we manufacture over two thousand products, employ over 5,000 associates and consistently generate annual sales in excess of a billion dollars in revenue. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunityThe Call / Dispatch Center Representative supports AFL Enterprise Customers via telephone and email. The representative will processes all orders that come into the AFL system. Dispatch orders to the field (i.e. appropriate AFL employees). Resolve or escalate any problems, customers' questions, and technician questions that arise. Serves as the go between for the customer and the technicians. The CSC processes a high volume of phone calls, emails and work orders on a daily basis.Only local candidates will be considered.Responsibilities:Processes the job in job manager.Takes customer request forms and transposes into job manager.Contacts area managers and/or technicians to process requests and update the order.Serves as the middle man between the company and the customers.Must be able to rotate on-call responsibilities (after-hours) phone calls by weekly assignment as determined by the Customer Support Center Manager (on call hours consist of 6:00pm-7:00am and is assigned Monday thru Sunday).Work order billingE-mail and fax distributionPersonal Qualifications:Communication Skills Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations.Conflict Management and Resolution Skills - Build consensus, anticipate and solve problemsResults focused Ability to organize and manage multiple, and at time competing prioritiesRelationship building skills ability to work within a dynamic team setting and provide role model leadership to AFL workforceQualifications:Proficient with Microsoft Office and Adobe Acrobat.Phone etiquette required.Good vision and hearing.High School or equivalentAbove average computer experienceType 60 wpm accuratelyThink critically and problem solveGood judgmentOrganizational skillsCustomer service skillsAbility to multi-taskProven ability to work independently in a team setting using established processes. Instructions required on new assignments onlyPhone etiquette requiredMust be available to work any 8 hour shift between the hours of 7:00am-6:00pm M-F also to include on call rotation (after hours) on a weekly basisStrong computer skills with the ability to navigate multiple software applications at onceWorking Conditions:Use of standard office equipment.Finger and wrist dexterity and hand/eye coordination.Confined sitting.
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Call Center Representative
2 weeks ago
Charlotte, North Carolina, United States Ryder System Full time $17,000 per yearJob Seekers can review the Job Applicant Privacy Policy by clicking here ) .Job Description :SummaryThe Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling...
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Inbound Call Center Representative
2 days ago
Charlotte, NC, United States Sparks Group Full timeJob Summary/Company: Sparks Group has partnered with a small, privately owned, inbound call center that has been in business for almost 30 years in the Charlotte Metropolitan area. This company is seeking a Telephone Customer Service Representative to join their 3rd shift weekend team. Friday, Saturday, and Sunday, 7 PM to 8 AM (a 39-hour work week) If you...
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Inbound Call Center Representative
6 days ago
Charlotte, NC, United States Sparks Group Full timeJob Summary/Company: Sparks Group has partnered with a small, privately owned, inbound call center that has been in business for almost 30 years in the Charlotte Metropolitan area. This company is seeking a Telephone Customer Service Representative to join their 3rd shift weekend team. Friday, Saturday, and Sunday, 7 PM to 8 AM (a 39-hour work week) If you...
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Call Center Representative
2 weeks ago
Charlotte, United States Collabour Biz Full time $47,500 - $52,000Description We are looking for a dedicated Call Center Representative to join Collabour Biz in Charlotte. As a Call Center Representative, you will play a crucial role in providing excellent customer service and support to our clients. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues,...
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Call Center Representative
3 days ago
Charlotte, United States Collabour Biz Full timeDescription We are looking for a dedicated Call Center Representative to join Collabour Biz in Charlotte. As a Call Center Representative, you will play a crucial role in providing excellent customer service and support to our clients. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues,...
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Call Center Representative
4 weeks ago
Charlotte, United States Butler America Full timeCall Center Representative Location: Charlotte, NC Job ID: #71415 Pay Range: $19-23 CSR ROLE Shift: 1ST, office hours - OT/Weekends only if needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive...
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Call Center Representative
8 hours ago
Charlotte, NC, United States VXI Global Solutions Full timeJob Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC. As an Inbound Phone Banker/...
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Call Center Representative
1 hour ago
Charlotte, NC, United States VXI Global Solutions Full timeJob Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC. As an Inbound Phone Banker/...
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Call Center Agent
2 weeks ago
Charlotte, United States RHA Health Services Full timeCall Center AgentThe Call Center Agent answers inbound calls to RHA Health Service's central call center, is trained to answer general inquiries, handle dispatch of clinical calls, and routes calls and tickets to agents in RHA offices within multiple states. This position collaborates with other internal and external Call Center Agent(s) in the Atlanta...
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Call Center Agent
1 week ago
Charlotte, United States RHA Health Services Full timeCall Center Agent The Call Center Agent answers inbound calls to RHA Health Service's central call center, is trained to answer general inquiries, handle dispatch of clinical calls, and routes calls and tickets to agents in RHA offices within multiple states. This position collaborates with other internal and external Call Center Agent(s) in the Atlanta...
