Customer Care Specialist

1 day ago


Clearwater, United States SRG Government Services Full time
Customer Care Specialist

Job Title: Customer Care Specialist
Location: Lakewood Ranch, FL
Pay: $17/hr
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Employment Type: Contract-to-Hire (Paid Weekly)

Position Overview:

As a Customer Care Specialist, you will be the front-line representative of our customer service team, helping to create positive and impactful experiences for our clients. In this fast-paced environment, you will handle inbound calls with professionalism and empathy, providing accurate information and directing inquiries to the appropriate resources. Your goal will be to ensure that each customer interaction is handled with the utmost care, leaving customers with a sense of trust and satisfaction.

Key Responsibilities:
  • Answer and route inbound calls efficiently and effectively, maintaining a courteous and professional tone at all times.
  • Assess and respond to customer inquiries with accuracy, ensuring that all information is clear and helpful.
  • Utilize a multi-line phone system and a variety of computer applications to access and relay information in real time.
  • Work collaboratively with team members to resolve customer issues, ensuring high levels of service satisfaction.
  • Maintain knowledge of company policies, procedures, and services to effectively answer customer questions and resolve issues.
  • Demonstrate excellent multitasking, critical thinking, and problem-solving abilities to meet customer needs in a fast-paced setting.
Qualifications & Requirements:
  • AHCA Clearance required.
  • Education: High school diploma or GED.
  • Experience: Minimum of 2 years in a telephone or customer care role, preferably in a healthcare setting.
  • Strong proficiency with multi-line phone systems and a variety of computer applications.
  • Excellent communication skills, with the ability to handle customer inquiries in a professional, calm, and efficient manner.
  • Ability to work effectively under pressure, prioritize tasks, and manage time efficiently.
  • A customer-focused mindset with the ability to demonstrate empathy and professionalism at all times.

EOE/ADA
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