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Personal Banker/Branch Service Rep

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West Covina, United States First City Credit Union Full time

The Personal Banker/Branch Service Representative will assume, but not be limited to, the following responsibilities: Responds to members requests for information on various products and services, answers questions, conducts basic research on members accounts and/or refers members to appropriate individual for solution. Receives members at assigned teller station, determines nature of members business, and processes accurate transactions, such as deposits, withdrawals, payments and transfers. Processes Visa cash advances and loan payments, and updates member address information. Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts. Interviews loan applicants, advise members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to loan officers. Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision. Determines members financial needs and provides products and service information to meet those needs. The successful candidate will possess the following education, knowledge and skillsets: Minimum two years experience of financial institution experience Excellent written and verbal communication, customer service and sales skills Personal computer proficiency with Microsoft Word and Excel Excellent critical thinking skills **Full-Time position and must be available to work Monday-Saturday as schedule will vary based on the needs of the branches (Home-West Covina, Claremont, Los Angeles). We provide competitive compensation and benefits package that includes: Health, dental, and vision plans 401(k) plan Life insurance Paid Time Off (PTO) Plan Paid holidays Educational Reimbursement EOE