Contact Center Specialist
4 weeks ago
Contact Center SpecialistThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution.Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails, and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff and other departments to ensure patients needs are met. Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. Documents all customer contacts and accurately processes various documents to ensure optimal service. Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage. Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff.Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Excellent data entry, numeric, typing and computer navigational skills. Knowledge of patient portal preferred. Knowledge of customer service principles and practices preferred. Knowledge of call center telephony and technology preferred. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries. Comfortable working in a fast paced, constantly changing, and stressful environment.Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level.Qualifications:Education: H.S. Diploma/GED EquivalentExperience: Less than 1 Year of ExperienceAs a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Contact Center Specialist
4 weeks ago
Dallas, United States Texas Staffing Full timeContact Center Specialist 1Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our core values are: We serve faithfully by doing what's right with a joyful heart. We never settle by...
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Contact Center Specialist
4 weeks ago
Dallas, United States SusieCakes Bakery Full timeJoin to apply for the Contact Center Specialist role at SusieCakes Bakery. Are you passionate about providing exceptional guest service? Do you have experience in a bakery or call center environment? If so, we’d love to hear from you! What Makes a Great Fit for This Role? A commitment to delivering outstanding guest service with warmth and enthusiasm....
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Contact Center Specialist
2 weeks ago
Dallas, United States Baylor Scott & White Health Full timeJOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...
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Contact Center Specialist
1 week ago
Dallas, United States Baylor Scott White Health Full timeJOB DESCRIPTION JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare...
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Contact Center Specialist
4 weeks ago
Dallas, United States Pho Prime, LLC Full timeCompensation $17.00 - $20.00/hour Job Description Are you passionate about providing exceptional guest service? Do you have experience in a bakery or call center environment? If so, we’d love to hear from you! What Makes a Great Fit for This Role? A commitment to delivering outstanding guest service with warmth and enthusiasm. Experience in a bakery or...
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Contact Center Specialist
7 days ago
Dallas, United States SusieCakes Full timeAre you passionate about providing exceptional guest service? Do you have experience in a bakery or call center environment? If so, we’d love to hear from you! What Makes a Great Fit for This Role? A commitment to delivering outstanding guest service with warmth and enthusiasm.Experience in a bakery or call center setting, with strong communication...
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Contact Center Specialist
2 weeks ago
Dallas, Texas, United States SusieCakes Bakery Full timeAre you passionate about providing exceptional guest service? Do you have experience in a bakery or call center environment? If so, we'd love to hear from youWhat Makes a Great Fit for This Role?A commitment to delivering outstanding guest service with warmth and enthusiasm.Experience in a bakery or call center setting, with strong communication...
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Contact Center Specialist
1 week ago
Dallas, TX, United States Baylor Scott & White Health Full timeAbout Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for...
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Contact Center Specialist
1 week ago
Dallas, TX, United States Baylor Scott & White Health Full timeAbout Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for...
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Dallas, TX, United States Baylor Scott & White Healthcare Full timeJOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...
