CSR (Customer Support Representative) - American Falls, ID

2 days ago

American Falls, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full Time

Stotz Equipment is looking for a large equipment Customer Support Representative to support customers in the market area. The successful candidate must be customer service-oriented and enjoy selling retail services. The position requires the person to call on various types of customers as well as municipal and governmental customers. This person must effectively sell parts and services, and maintain and grow relationships with both new and existing customers. Work closely with all departments to facilitate customer orders.

What You'll Do

Represent and sell products and/or services to existing and new customers in the market area
Seek to engage with customers, build rapport understand their needs, and offer solutions
Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
Customer service may include assisting with on-site machine setup and training customer
Work as a team player willing to help in any area of the store, between departments, as needed

Additional Qualifications/Responsibilities

Qualifications
What It Takes

High integrity, loyal, team player
Organized and highly motivated
Multi-tasking effectively is a must as well as staying organized and able to operate under stress.
Comfortable using Word and Excel.
Excellent oral and written communication skills.
Outstanding customer service skills.
Strong organizational skills.
Sales experience preferred. Long hours may be required to maximize sales and achieve/surpass annual sales goals.
Must have and maintain a clean driving record and have the ability to pull a trailer and haul equipment. CDL preferred.
Will be able to pass a pre-employment physical and drug screen.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone.
Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.)
Hearing ability is sufficient to communicate with others in person or over the phone.
Light to moderate lifting may be required (up to 50 pounds)
Ability to reach, stoop, kneel, and bend as needed.
Preferred Experience

1-3 years of Customer Service, with experience selling parts and service department services
What You'll Get

Training through John Deere University.
A chance to work for the best in the business
A comprehensive employee benefits that include medical, dental, vision, and a 401K plan
An incentive programLearn More

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