Front Desk Agent
2 weeks ago
Front Desk Agent/PBX OperatorJoin us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.ResponsibilitiesProvide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.Handle guest inquiries, requests, and special arrangements with a keen attention to detailPromote and upsell hotel services, amenities, and packages to enhance the guest experience.Maintain the front desk area's cleanliness and organization to reflect our luxury standards.Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.Uphold security and privacy standards to ensure guest safety and confidentiality.Foster a friendly, professional, and luxury-oriented atmosphere for guests.Other duties on an as-needed basisQualificationsEducation/Formal Training/ExperienceMinimum of 6 months of front desk experience in a luxury hotel settingProficiency in using the OnQ property management system.Exceptional interpersonal and communication skillsStrong problem-solving abilities and the ability to adapt in a fast-paced environment.Impeccable grooming and professional appearanceFlexibility to work various shifts, including evenings, weekends, and holidays.High school diploma or equivalent; hospitality or related degree preferred.Certification in hotel front desk operations is a plusPhysical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to read written communiques and monochrome computer screen.Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.Mobility - must be able to reach all areas of hotel to assist clients.Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.EnvironmentProlonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%BenefitsComprehensive health and dental insurance401(k) retirement savings planGenerous paid time off and holidaysCareer advancement opportunitiesEmployee discounts on Hilton stays.Ongoing training and development programsTuition Reimbursement and much more
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