Residential Specialist

Position OverviewAt S:US, we are committed to a better New York with opportunities for all. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person-cantered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity and can communicate skilfully with empathy and honesty.ESSENTIAL DUTIES & RESPONSIBILITIES:Conduct regular scheduled rounds to ensure safety and residents wellbeingEnter activity log information and shift notes in a timely fashion and accurate manner.Complete necessary admissions paperworkAssist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centres and housing referralMeet with Shift Supervisor for individual and group supervisionPlanning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groupsMeet with case managers on regular basis to assist in assigned tasksProvide initial orientation to programProvide administrative support in areas of office coverage, telephone and clerical work, food servicesUnderstand and follow emergency procedures, including fire drillsPerform other duties as assigned by Shift Supervisor and Program DirectorAttend job related trainings and agency meetings as necessaryProvide meal coordinationPerformance Standards:Effective Communication : Uses clear concise, language to provide timely and accurate Written and oral communication. Can exchange information and thoughts as appropriate to all levels of staffing.Critical Thinking: Processes the key factors of critical thinking such as analysis, interpretation, explanation, self-regulation, open-mindedness, and problem solving. Having the ability to think clearly and rationally, engage in reflective and independent thinking when making decisions.Flexibility: Demonstrates the ability to adapt to changing circumstances and adjust approaches and responses to address change related challenges.Teamwork: Ability to be part of and at times lead and direct a cohesive teamRole Model: Demonstrates the following qualities:Integrity: Follow agency policies and procedures. Know the rules and consistently adhere to them.Persistence: Stay committed and see tasks through, even when challenges arise.Positivity: Maintain a calm and constructive attitude, do not overreact or become easily overwhelmed.Respect: Treat everyone with respect at all times; it is essential in every interaction.Accountability: Own your actions. If a mistake is made, acknowledge it and take steps to correct it, avoid excuses or placing blame on others.Trust: Be fair, honest, and consistent. Avoid engaging in gossip or negative talk in the workplace.Hard Work: Be ready to contribute wherever needed. A "that's not my job" attitude is not acceptable.QualificationsREQUIRED EDUCATION AND EXPERIENCEAssociate Degree in Human Services or High Diploma or GED with 3+ years' social service experienceF-02 certificationSecurity license is mandatory but may be obtained within 6 months if hired.Learn and integrate a trauma-informed, client-cantered approach, using an anti-oppressive lens into your work with the people we serve.Use neutral and non-judgmental language when responding to the needs and requests of the residentsMust have ability to be flexible with schedule as neededAbility to maintain professional maturity during crisisDemonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.PREFERRED QUALIFICATIONS & SKILLSEffective written and oral communication skillProficiency with computer-based programs, typing skillsMust be able to lift up to 15 lbs.F80Basic First AidCompany OverviewS:US IS AN EQUAL OPPORTUNITY EMPLOYERJoin a team of employees who cares about the wellbeing of others. We're proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.ID2025-17912