Program Supervisor

Program SupervisorAbout Altior Healthcare: Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500 dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you'll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.The Program Supervisor supports the Program Manager in overseeing day-to-day operations within the residential treatment program. This role supervises Clinical Assistants, ensures delivery of high-quality direct care, and upholds facility safety, program policies, and therapeutic structure. The Program Supervisor supports all aspects of client care, staff development, and facility operations.Key Responsibilities:Program & Client Care OversightAssist the Program Supervisor in managing residential program operations and client services.Ensure program policies and procedures are followed and implemented consistently.Prioritize client safety and guide staff in effective crisis prevention and management.Support implementation of core company beliefs across all aspects of client care.Staff Leadership & DevelopmentSupervise, train, and support Clinical Assistants from onboarding through ongoing employment.Maintain accurate training documents and ensure all required competencies are met.Assist in hiring, performance evaluations, and retention strategies for direct care staff.Provide on-shift leadership, hands-on coaching, and modeling of youth-sensitive care.Documentation & ComplianceEnsure proper maintenance of client charts, medication records, and timely service notes.Oversee accurate completion of intake and discharge documentation.Track weekly house duties performed by staff and ensure compliance.Program Scheduling & OperationsMaintain program and staff schedules in collaboration with the Program Director.Oversee facility care and general maintenance requirements.Organize and support client intakes and discharges as needed.Fully engage in shift flow, groups, and daily programming to support the milieu.Schedule & On-Call ResponsibilitiesOn-site five days per week.Work one weekend day on-site to provide leadership and shift support.Participate in the weekend on-call rotation, including finding coverage for call-outs.Share weekday on-call duties with the Program Supervisor to support staff, clients, and program needs.Training ResponsibilitiesTrain new therapists and Clinical Assistants on intake/discharge process.Provide ongoing training, coaching, and oversight of Clinical Assistants.House & Milieu DutiesEnsure consistent flow of shift operations and smooth handoffs.Lead crisis management when Program Supervisor is not present.Support Program Director in parent updates and family communication.Be fully present during groups and client activities for supervision and staff development.EducationCombination of education and experience considered.Minimum two years of youth service experience (adolescents, young adults, or families).Residential, IOP, or behavioral health experience preferred.