Parts Specialist

4 weeks ago

Kent, United States O'Reilly Automotive Full time

Parts SpecialistThe Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.Essential Job Functions:Follow and promote all company customer service programs.Greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.Assist managers and/or installer service specialists in serving the professional customers as needed and directed.Complete assigned company training relevant to position.Provide excellent service to customers calling the store on the phone by answering all calls according to company policy.Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.Process exchanges and returns for credit in a friendly manner.Address and resolve customer complaints in a friendly manner.Assist with the completion of daily image maker, planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.Perform various daily operational tasks.Operate brake lathe and other store test equipment after corresponding training is completed.Perform various in-store services for customers.Occasionally drive a delivery vehicle to make deliveries.All other duties as assigned.Skills/Education/Knowledge/Experience/Abilities:Required:Ability to quickly match alphanumeric sequencesAbility to provide outstanding, friendly and professional customer serviceMust be able to multitask, handling customers on the phone and in the store at the same timeDesired:Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or serviceASE certificationFluency in multiple languages (Spanish is highly desired)Total Compensation Package:Competitive Wages & Paid Time OffStock Purchase Plan & 401k with Employer Contributions Starting Day OneMedical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)Team Member Health/Wellbeing ProgramsTuition Educational Assistance ProgramsOpportunities for Career GrowthO'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.

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