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Deduction Specialist

3 months ago

Middleton, United States Springs Window Fashions Full time
Description

Mission

This role is to obtain supporting documentation to research and resolve customer deductions and chargebacks for respective customer base.

Objectives
  • Obtain supporting documentation to research and resolve outstanding customer deductions/chargebacks.
  • Includes working closely with customer directly, sales, brokers, finance, customer service, or supply chain.
  • Identify and properly assign reason codes to customer deductions for credit reporting and performance metrics.
  • Provide proofs of delivery as necessary.
  • Prepare chargeback notices/documentation for distribution to customer and/or credit specialist for collection. Integrates quality at the source thinking and activities in daily, individual, team and project work. (Applies to all job duties 100%)
  • Utilizes quality/process tools and methodology in daily individual work
  • Utilizes quality/process tools and methodology on teams
  • Defines and documents individual processes within sphere of control
  • Ensures that others are trained as back-ups on (processes) within the area/department
  • Improves processes within sphere of control
  • Identifies waste and rework and enacts plan to improve/solve
  • Checks satisfaction of internal customers through use of quality tools and Customer/Supplier


Requirements

Education and Experience
  • Two-year degree minimum
  • 2+ years relevant work experience required
  • Experience with SAP is a plus
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Very detail-oriented
  • Analytical skills preferred
  • Accomplished user Microsoft Office (Excel & Word)

Behavioral Competencies
  • Ensures Accountability - Holding self and others accountable to meet commitments
  • Drive Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Instill Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Drive Results - Consistently achieving results, even under tough circumstances
  • Consumer/Customer Focus - Building strong customer relationships and delivering on customer-centric solutions
  • Critical Thinking - Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
  • Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement