Billing Analyst

Billing AnalystAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.Be a part of the team that will make this vision a realitydesigning and building a world class fiber network and creating a customer experience second to none.Job DescriptionThe Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. Reporting to the Billing Supervisor within the Billing Operations organization, this role supports Brightspeed's end-to-end billing process within the SAP Billing and Revenue Innovation Management (BRIM) platform. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.Key ResponsibilitiesBilling Execution and AnalysisExecute monthly billing cycles across multiple business segments using SAP BRIM.Review and validate rating, charging, and invoicing data to ensure accurate application of pricing, taxes, discounts, and contractual terms.Perform detailed pre- and post-billing reconciliations to ensure invoice integrity and completeness.Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies.Data Validation and Quality AssuranceConduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations.Partner with IT, Finance, and Product teams to ensure BRIM master data (subscriptions, charges, price plans) are accurate and up to date.Support revenue assurance activities, reconciling billed versus unbilled usage and validating invoice-level revenue alignment.System Support and Continuous ImprovementParticipate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) during system releases, migrations, or new product implementations.Identify and recommend process improvements or automation opportunities to enhance billing efficiency and accuracy.Reporting and CollaborationDevelop and maintain billing dashboards and KPI reports to track cycle completion, accuracy rates, and exceptions.Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution and ensure end-to-end transparency.Communicate recurring issues, root causes, and recommended process enhancements to leadership.QualificationsEducation & ExperienceBachelor's degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent combination of education and experience.24 years of experience in billing operations, preferably in telecommunications, SaaS, or subscription-based billing environments.Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred.Familiarity with telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is a plus.Skills & CompetenciesProficiency in Microsoft Excel (VLOOKUP, pivot tables, data validation, and reconciliation).Strong analytical and investigative skills, with the ability to identify and explain complex data anomalies.Excellent organizational and time management skills to manage concurrent billing cycles.Effective communication and collaboration skills for cross-departmental interaction.Working knowledge of SQL, Power BI, or Looker preferred.Core competencies include:Analytical Accuracy: Ensures precision in billing data and reporting.Ownership & Accountability: Takes initiative in resolving issues and ensuring full billing cycle execution.Collaboration: Works effectively with technical and business partners to maintain seamless billing operations.Process Innovation: Seeks continuous improvement in efficiency and billing accuracy.Customer Focus: Promotes transparency and trust through timely, accurate billing.Preferred QualificationsExperience in telecommunications billing systems or enterprise-scale SAP BRIM environments.Knowledge of financial reporting and revenue recognition principles.Certification or formal training in SAP BRIM or related modules.Physical Demands & Work ConditionsPrimarily office-based, with regular use of computer and standard office equipment.May participate in after-hours or weekend support during billing cutovers, migrations, or month-end cycles.Minimal travel may be required (up to 5%).Additional InformationWhy Join Us?We aspire to contemporary ways of working. We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connectWe offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.Diversity, equity and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer