Patient Service Coordinator

4 weeks ago

Timonium, United States Johns Hopkins University Full time

The Department of Orthopaedic Surgery is seeking a Patient Service Coordinator (PSC) who will be responsible for offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintaining accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment. This position will be required to assist with evening clinics.


Specific Duties & Responsibilities

  • Schedules patients for laboratory tests, medical examinations, and consultations.
  • Relays information to patients regarding preparation for laboratory tests and examinations.
  • Coordinates visits either within the department or between several departments.
  • Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
  • Prints and mails directions, maps, fee schedules, and department specific information to patients. Sends medical questionnaire forms to patients to obtain missing information.
  • Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
  • Obtains and/or verifies patient‘s demographic data by phone or in person.
  • Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
  • Obtains pre-certifications as required by patients‘ health care insurers or manage care providers.
  • Registers patients for clinical appointments using computerized database.
  • Assists patients or family members with completion of medical insurance forms.
  • Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
  • Arranges or assists in arranging patient transportation.
  • Answers phones and provides routine information to callers.
  • Collects payments.


Scope of Responsibility

  • Knows the informal policies, procedures, and practices necessary to conduct the normal function of a specific section, unit, or work area. Is aware of the role of the position and its potential impact on the working unit.


Decision Making

  • Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations


Minimum Qualifications
  • High School Diploma or graduation equivalent
  • 1 year work experience in customer service required. Two years relatedwork experience preferred.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($43,500 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday 7a-3:30p
Exempt Status:Non-Exempt
Location:JH at Greenspring Station
Department name: SOM Ortho Bay Greenspring Suite 305
Personnel area: School of Medicine

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