Self Pay Representative

3 weeks ago


Concord, United States New Hampshire Staffing Full time

Self-Pay RepresentativeThe Self-Pay Representative role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information when communicating with patients. Their primary focus is to secure payments on outstanding patient balances, by providing account information and payment options, along with updating insurance information when applicable. Outbound calls are made utilizing an automated dialer, with predefined campaign parameters for outgoing calls along with assigned accounts work queues.We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. The schedule is Monday-Friday 8:30 am to 5:00 pm MT regardless of location.Essential Functions:Works out of an automated predefined que, calling patients to discuss balances due and payment optionsProvides high level insurance and patient responsibility educationNegotiates with patients to resolve their financial liability and educates on availability of financial assistanceEstablish payment plans within guidelinesProcess credit card paymentsResponsible for meeting productivity and quality measure setDocument accounts accurately in the EMR (Epic)Ability to interpret to assist patientsSkills:Regular attendance during scheduled business hoursCommunicationAdaptabilityAbility to stay calmKnowledge of regulations and laws pertaining to job dutiesComputer LiteracyNegotiationProblem SolvingPhysical Requirements:Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location: Peaks Regional OfficeWork City: BroomfieldWork State: ColoradoScheduled Weekly Hours: 40The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.81 - $24.99We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.



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