LMS Administrator

Job Title: LMS Administrator

Location: Plainsboro, NJ (2-3 days a week (Hybrid))

Duration: 5+ Months

Schedule: 8 hrs/day (flex with 8 to 5 EST)

TOP 3 MUST-HAVES:

• Possess advanced technical computer skills, including experience with learning management software (LMS). Requires prior experience in supporting users of an LMS in a technical back-end role.
• At least 4 years of demonstrated LMS administration experience is required, preferably in a validated environment.
• Bachelor’s degree in IT or equivalent technical training & certifications.

PREFERRED:

• SharePoint and system testing experience would be a plus.
• Proficiency in Saba Cloud preferred.
• Familiarity with SCORM compliance.

Description:

This position ensures superior LMS support within the organization. Responsibilities include, but are not limited to:

• Provides customer support and administration of the LMS for multiple business units. This includes responding to learner issues via email, ServiceNow, and IT Helpdesk tickets regarding LMS issues such as login and password retrieval, archiving, course logistics, bookmarking, completion tracking, and any other end-user problems. You will also handle stakeholder-initiated learning initiatives via ServiceNow cases.
• Develops and periodically reviews process guides, audits, training presentations, and other documentation supporting the system.
• Provides support to course designers in system requirements, multimedia storage, course cloning, copying, backing, retrieving and setup processes within the LMS.

This position is responsible for LMS administrative functions such as:

• Management of courses, including but not limited to; updating course properties, creating courses, curricula, certifications and enrolling users using the wizard, template(s), assignment rules and or batch processes, course utilities i.e., import, export, archive, restore, etc, course configuration options, course catalog.
• Execution of user provisioning, including but not limited to user accounts: i.e., batch creating users, changing passwords, and customizing information, etc.
• Configuration, creation, and management of report subscriptions and documentation of the LMS reporting environment and all customer reporting needs.
• Interact with other organizations to design and deliver support roles, resources, strategies, and initiatives to maximize and integrate superior cross-functionality.
• External relationships could include working with various software and hardware vendors, consultants, and content experts.

This position will:

• Perform other projects as assigned related to the development and maintenance of the LMS.
• Serve as a consultant, subject matter expert, and advisor on LMS functionality and processes to enhance the LMS user experience.
• Build, test, and demo scenarios for stakeholder review meetings.
• Demonstrating new features and enhancements to stakeholders, explaining the potential value to be delivered and making recommendations on how to implement.
• Proactively and continuously engage in Saba Online Community to network with peers, identify opportunities, practices, etc., and generate ideas to enhance the training experience.

Minimum Requirements:

• Experience in supporting users of an LMS in a technical back-end role
• Familiarity with user aspects, problems, implementation, set up, and maintenance of online courses; adept at troubleshooting user problems; supportive and cooperative with users.
• This individual must possess knowledge, as well as the following skills and abilities, or be able to perform the job's essential functions, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Required Skills:

• Advanced technical computer skills, including experience with learning management software (LMS). SharePoint and system testing experience would be a plus.
• At least 4 years of demonstrated LMS administration experience is required, preferably in a validated environment.
• Proficiency in Saba Cloud is highly preferred.
• Familiarity with SCORM compliance.
• Proficiency in Microsoft Office software, especially Excel, for various functions such as v-lookups, pivot tables, data comparison, and calculations.
• Must be solution-focused and think outside the box to address requests and situations outside of normal occurrences and address evolving stakeholder needs.
• Demonstrated ability to manage multiple tasks in a fast-paced environment.
• Excellent interpersonal/presentation/communication skills.
• Demonstrated superior customer service.
• Experience working with LMS technical personnel to assess, introduce, and implement enhancements derived from stakeholder requests and ongoing product releases.

Education

• Bachelor’s degree in IT or equivalent technical training & certifications. GxP training is preferred.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.